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SalaryJob Purpose: Coordinate the scheduling of daily appointments for new home buyers to install media equipment as well as the activation of security monitoring systems within a fast paced environment.
Qualifications:
- Strong critical thinking and problem-solving skills.
- Technology and/or media experience preferred.
- Excellent verbal/written and communication skills.
- Ability to work independently to maintain customer relations and schedules in a timely manner.
- High paced customer service experience preferred, with ability to problem solve.
Duties and Responsibilities:
- Work order scheduling: utilize multiple software systems to communicate and fulfill client schedules. Define, schedule and accurately estimate the task duration to develop and maintain a realistic schedule.
- Work order documentation: ensure documentation accuracy for all daily work orders including, but not limited to, sales orders, purchase orders & customer agreements.
- Problem solving: assist with challenging client requests or issue escalations by quickly and efficiently removing obstacles to ensure the successful delivery of our solutions to meet client needs and objectives.
- Daily communication: Establishes and promotes goodwill with external customers while effectively communicating between multiple departments to ensure job quality. Heavy phone and email communication with clients in a timely manner is required.
Benefits:
- Medical, Dental, Vision, Life
- 401(k)
- Paid Time Off
- Company Paid Holidays
EOE
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
