Sales Associate

Company Overview

Launched in 2018, Table Manners grew from a desire to fill the rental void in tabletop wares for events. From backyard gatherings to large corporate banquets, Table Manners has the know-how to turn any special day into a memorable celebration, served with a slice of Texas hospitality. Our service & events are noteworthy for their exceptional hospitality, eye for style, seamless coordination, unique barware, and an ever evolving inventory to choose from. We are a small, tightly knit team that enjoys good food & drink, and values how it’s served (and we value good people too). We are seeking a candidate with long-term potential who will feel comfortable growing with us.

Position Overview

We are seeking a dynamic, charismatic and decisive Sales Associate to join our expanding company. This person will live at the center of it all - they will have autonomy and endless growth potential. The day-to-day responsibilities of this role will be focused on driving business forward by being a tenacious builder. The Sales Associate will be expected to provide exceptional customer service and lead initiatives to expand our customer base.

Compensation

• Base salary of $55k + Commission ($65k-$75k/year)

Benefits

• Health & Dental
• Paid vacation
• Paid holiday schedule
• Swag
• W2 Employee status

Location

• 7216 E Hwy 290, Austin, Tx, 78723 for daily operations. Some travel to Austin venues (Downtown, Dripping Springs, Fredericksburg, Round Top, etc.) required. Reliable transportation is a must.

Schedule

• Monday to Friday from 10 AM to 6 PM. Full-time, 40 hours per week, exempt position. *Some flexibility outside working hours for open houses, networking events, and during the busy season is required*

Day-to-Day Ownership

The Sales Associate’s day-to-day will reflect current events and ongoing priorities, but can generally be designated within and held accountable to the following:

• Sales Responsibilities: field inquiries from new and existing clients; execute the sales process, including building rapport, overcoming objections, and closing sales; work towards achieving and exceeding individual and team sales targets; Upsell and cross-sell additional products or accessories to maximize sales opportunities; prospecting and identifying new clientele; proactive and consistent outreach; send thank you notes, request online reviews and feedback; grow relationships; field and adapt to unique requests, ability to problem solve within the moment.
• Sales Transactions:train and execute all sales on our sales software; comfortable with numbers; communicate promptly and develop well-written proposals or quotes for each client that maintain our standards; include details on the event, logistics and use of the rented inventory.
• Customer Engagement: communicate promptly to all client inquiries at all stages of the customer experience; ability to go above and beyond; facilitate meetings and open houses with clients - current and future; assist clients with party and event planning; follow up with existing clients to foster future business; assist finalizing all event details prior to the event execution; be a core part of the Table Manners team and events community, well known and loved by our customers.
• Product Knowledge: develop a deep understanding of our products; provide accurate and detailed information about product features, benefits, and pricing to customers; have an eye for design and be able to walk clients through choices based on color palettes, themes, vision boards, etc; show creativity in displays in the showroom and in proposals; understand the brand and hold everything to brand standards of style.
• Showroom Maintenance: ensure the showroom is well-maintained, organized, and visually appealing; monitor and replenish inventory on the showroom as needed; track supplies for successful meetings (including client food & beverage offerings, making sure all areas a client will see and interact with are held to a high standard).
• General: provide clear and concise communication to the team, including a summary of the current issue, actions taken, and recommended next steps. Assist team members in completing their tasks after finishing yours.

Characteristics & Skills:

• Proficient communication and interpersonal abilities.
• Capability to operate autonomously and cooperatively in team settings.
• Exemplary focus on precision and detail.
• Flexibility in navigating a dynamic, swiftly evolving workplace.
• Display a positive and upbeat demeanor when interacting with clients.
• Self-motivated and oriented towards achieving set objectives.
• Demonstrates ambition in tasks and projects.
• Quick to grasp new concepts and information.
• Efficient in self-managing time and tasks.
• Skilled in networking and relationship-building.
• A passion for exceptional design and hospitality.

Qualifications:

• Minimum of 3 years in customer service roles
• Familiarity with the Austin events industry and a genuine interest in it
• Proficient use of the Google Suite
• Prior experience in inside sales (preferably)

Physical Requirements:

• Capability to safely lift items weighing up to 50 lbs and perform tasks involving moderate physical effort.
• Proficiency in typing and operating essential equipment.
• Tolerance for exposure to different environmental conditions, including noise levels, temperature variations, and indoor/outdoor settings.
• Ability to traverse different terrains, conduct event inspections, ascend stairs and ramps, and occasionally perform tasks such as stooping, kneeling, pushing, and pulling to support event production requirements.

Please note that Table Manners office is not ADA compliant, but Table Manners will do their best to make accommodations for the qualified applicant with mobility limitations or other disabilities. We encourage everyone of differing abilities to apply, but while doing so, please let us know what accommodations are required in your working environment.

Table Manners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, national origin, age, disability, genetics, marital status, or sexual orientation. We particularly encourage individuals who identify as BIPOC and LGBTQ+ to apply.The responsibilities and duties listed above are intended to communicate general priorities for this position, but should not be understood as an exhaustive list of all job requirements to be completed through the duration of employment with Table Manners.

What to Expect After Applying:

• We review all applications received. If your materials spark interest, we'll send you a request for a custom design and a Culture Index Assessment. This brief 5-10 minute survey allows us to round out your submitted materials, and convene as a team to decide which candidates might be a good fit.
• If all of your materials above all seem to align and are promising, we'll invite you to an initial, 15 minute phone screening with the hiring manager.
• If this conversation also shows alignment, promising candidates will be invited to participate in a full-length interview that lasts approximately 2 hours
• All candidates, whether good or bad news, will receive some form of notice regardless of which stage of the process they progress to.
• The above steps move at a pace that align with candidate response time, team availability, and other components. Generally speaking, we are looking to make a hire as soon as we identify the right fit. We expect to make a hire by WHEN at latest, though details of our timeline are subject to change.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• How do you build value in a product with a hesitant customer?
• What information do you use in order to determine task priority?
• Tell us about a time where you had a memorable meal that left an impression on you.
• Tell us the last skill you developed that you were not assigned to learn.

Ability to Relocate:

• Austin, TX 78723: Relocate before starting work (Required)

Work Location: Hybrid remote in Austin, TX 78723