Scheduling Coordinator

About us

Expert Furniture Service was established in 2006. Our company services Atlanta and the surrounding areas. We specializes with providing on-site and in home furniture repair technicians. We specialize with repairs being provided for services pertaining to power, metal, and wood frames in our customers home.

Our office staff team and technicians are dedicated team members, trained craftsmen, bringing wisdom, knowledge, and integrity to every in-home furniture repair appointment.

Our mission: Provided wisdom, build knowledge, provide experience, gain insight through expectations, and offer exceptional customer service.

Our goal: Increase Productivity. Boost Team Collaboration. Build strong motivated leaders. .

Our work environment includes:

• Modern office setting
• Growth opportunities

Job Overview:

We are seeking a detail-oriented and organized individual to join our team. We are looking for an independent office administrator to perform several tasks that line up with troubleshooting, reviewing and providing furniture repair estimates in order to complete a service schedule route for one our in home furniture repair technicians. Individuals will be responsible for duties that consist of office admin Scheduling Coordinator. As a Scheduling Coordinator, you will play a crucial role in ensuring the smooth operation of our home office by managing appointments, scheduling and providing administrative support. This is an excellent opportunity for someone with strong organizational skills and a passion for delivering exceptional customer service.

Responsibilities:

• Answer phone calls and respond to inquiries regarding appointments; Multi Phone answering system;
• Trouble shooting furniture repairs, discussing parts needed, ordering the parts
• Schedule customer appointments and maintain the office and technicians service calendar
• - Coordinate with Furniture Repair Dealers / Designers in the state of Georgia and help the company expand but building out of state clientele.
• - Discuss Product information and collect necessary documentation to provide an in home repair estimate
• - Maintain accurate customer records and update information as needed
• - Assist with administrative tasks such as filing, data entry, and correspondence
• - Adhere to HIPAA guidelines to ensure patient privacy and confidentiality

Qualifications:

• - Previous experience in an office or administrative role
• - Familiarity with mapping directions for purposes of planning cost efficient furniture service routes and following procedures to insure technician safety.
• - Proficiency in using scheduling systems such as Google maps, House Call Pro (training will be provided)
• - Strong attention to detail and ability to multitask effectively

- Excellent communication skills, both written and verbal

- Ability to work well in a team environment and collaborate with colleagues

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed. We offer competitive compensation packages for eligible employees.

If you meet the qualifications outlined above and are interested in joining our team as a Scheduling Coordinator, please submit your resume for consideration. We look forward to reviewing your application.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• On-the-job training
• Paid sick time
• Paid training
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person