Salesforce Administrator

NCCER is a non-profit organization focused on education for construction craft professionals. Our employees enjoy a friendly work environment in a modern office setting with many amenities. NCCER employees also enjoy outstanding employee benefits, including 401(k) matching and profit sharing, a generous company HSA contribution, tuition assistance, flexible PTO, and a culture of excellence. We are looking for an efficient, dynamic, detail-oriented individual to join our team as a Salesforce Administrator.

The Salesforce Administrator will lead the ongoing development of NCCER's Sales Cloud and Service Cloud deployment. Responsibilities include:

1. Serve as primary system administrator for the Sales- and Service Cloud environment
2. Provide user account maintenance, reports and dashboards, flows and other routine tasks
3. Work with our staff, vendors and partners to optimize the customer experience, using experience cloud
4. Manage force.com data feeds and other integrations with learning, testing and credentialing systems
5. Assist in training of new users, and grow the Salesforce.com skill set across the organization
6. Complete regular internal system audits and prepare for upgrades
7. Coordinate the evaluation, scope and completion of new development requests
8. Effectively act as the liaison between our users, vendors and the application development teams of other integrated systems

Qualifications

• Minimum 6 years of experience as a Salesforce.com administrator
• Salesforce Certified Administrator
• Sales Cloud, Service Cloud and Developer certifications preferred
• Experience with Jira, Confluence, writing and understanding user stories
• Experience in an educational or customer service-oriented environment preferred
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps, experience pages and objects, formula fields, flows, triggers custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• A proven track record of taking stakeholder input and achieving desired technology outcomes
• Strong background in process engineering and business process improvement
• A demonstrated ability to understand customer experience and intuitive systems and process design

Software Skills

• Salesforce, Sales Cloud, Service Cloud, Experience Cloud, Pardot
• Flows, triggers, API
• Experience with formstack and zoominfo integration preferred
• Microsoft Office Suite/Office 365 integration
• Zoom integration