Associate Director Of Rev Ops And Salesforce Administrator

Your Company:

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers", all on a 4 day workweek, you've come to the right place.

But hey, don't take our word for it. Hear what current and former Flockers have to say about their experience.

Compensation: $140,000 in total on-target earnings

• $120,000 base salary

• $ 20,000 bonus pool (semi-annual)

Benefits: 4-day work week; Health, Dental, Vision; Summr and Wintr breaks; Paid vacation + Unlimited sick time.

Your Job:

As Associate Director of Rev Ops at Feathr, you will be the primary “owner” of the company’s Salesforce Sales Cloud instance. The main users/stakeholders are members of the Sales team and Customer Success team (for pipeline/account management) and the leaders thereof (for reporting and analysis). 

This role will also be responsible for maintaining and improving our Salesforce integrations with major tools such as HubSpot, Salesloft, and 6sense (primarily used by the Marketing team) and Intacct (primarily used by the Finance/Accounting team) to ensure reliable flow of data between these systems.
Additionally, this role will assist the Leadership team in analysis of performance of our Sales and Customer Success teams to reveal insights that may inform changes to company strategy or surface opportunities for process improvement. This will require manipulation of data within Excel or Google Sheets, as well as the creation/maintenance of workbooks for ongoing use.
This highly collaborative and cross-departmental role will report to the Chief Operating Officer (COO) while working closely with the Chief Revenue Officer (CRO) and the department heads of Sales, Customer Success, and Marketing. This role will begin as a senior individual contributor, with potential to manage a small team as the company grows.

Your Experience:

• 4+ years of experience of configuration, administration, or implementation of Salesforce Sales Cloud

• 2+ years of Rev Ops experience at a B2B SaaS company with 50-500 employees

• Salesforce admin certification (current or recent), or 2+ years of experience as the primary/sole Salesforce admin at a B2B SaaS company with 50-500 employees

• Proficiency using Excel and/or Google Sheets for simple data analysis

Your Qualities:

• Positive attitude, growth mindset, and alignment with Feathr’s PACTS (see below)

• Skilled at cross-departmental collaboration and relationship-building

• Project management abilities, to include discovery of needs and communication to stakeholders across the company

• Critical thinking and problem-solving ability

• Analytical, detail-oriented and data-driven

Your Day:

• The following are meant as representative examples, not an exhaustive list:

• Audit existing Fields, Page Layouts, and Validation Rules to streamline the user experience for CSMs, while reducing human error and improving data integrity

• Evaluate existing software tools utilized by the Sales and Customer Success teams, identify redundancy, manage the updated implementation and data migration that consolidates two existing tools; assist with the training + internal rollout of the new solution

• Work with our VP of Marketing to automate MQL routing for inbound demo requests through our HubSpot-hosted website, and ensure the relevant fields on the Contact record captured from the HubSpot forms flow through to Salesforce

• At the request of our Sr. Director of Sales, perform an analysis in Excel or Google Sheets of conversion rates MQO→SQO and SQO→Closed Won by prospect size (e.g. “How do our conversion rates and win rates compare for nonprofit prospects with $1M-$5M in annual revenue vs those $5M+ in revenue?”)

• Build a dashboard for the VP of Customer Success to monitor customer Feathr app usage which serves as an early churn risk detection system. 

• Manage a queue of Salesforce admin requests coming from a handful stakeholders, responding in a timely fashion and setting clear, reasonable timeline expectations. 

Compensation:

Base salary for this position is $120,000 depending on experience and credentials with an additional bonus potential of $20,000 per year (split semi-annually).

In addition, you’ll receive health/dental/vision insurance, and other benefits like a professional development budget, wellness credit, and social events, not to mention being a part of a supportive and motivated team.

Location:

This is a remote-friendly role is open to candidates living in the US Eastern or US Central time zones. Feathr does maintain a small office in Gainesville, FL (our original company headquarters), which is available for use by local (or visiting) team members. For candidates located outside of Gainesville, attendance is expected (and costs of travel covered) for the full-company meetings in January and July.

Interview Process:

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.

• Information Screen - 30 minute virtual interview with the Talent Acquisition Specialist to better understand your experience, skills, and qualities as it pertains to the role requirements. This is also an opportunity for you to ask questions about the company, culture, and overall working environment.

• Hiring Manager Interview - 60 minute virtual interview with the CRO/co-founder to learn about your skills, experience, and competencies as it relates to the requirements of the role. This is also an opportunity to learn more about the role, performance expectations, and team culture.

• Work Assignment - Candidates will be asked to complete a project that is relevant to the work they can expect in the role. The completion of the assignment should not take more than 90 minutes. 

• Panel Interview - 60 minute virtual interview. Our Panel Interview is an opportunity for you to meet with multiple team members at once. Each panelist brings a unique perspective and expertise to the conversation.

  This format allows us to comprehensively evaluate your skills, experience, and competencies as it relates to the role requirements. It's a chance for you to showcase your abilities and learn more about the diverse talents at Feathr.

• Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate. At this time, we will collect and reach out to candidates’ references. This is also the opportunity for candidates to provide any additional information or context if there are concerns surrounding their background check. Feathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process.

After all the details of the informal offer are finalized, the candidate will receive their formal offer.

Accommodations

If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.

Benefits & Perks

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time. 

• 4 day workweek

• Full vision and dental, 99% health insurance

• Flexible Work Schedule

• Unlimited sick time for when you need to take care of your physical or mental health

• Vacation Time

• Extended Summr + Wintr Breaks

• Parental Leave

• Wellness Reimbursement Credit

• Home Office Stipend

• Professional Development Budget

• Team hangouts and events 

You can read more about Feathr's decision to move to a 4-day workweek here. 

Culture:

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have. 

• Practicality: Am I incrementally improving something or delaying perfection?

• Ambition: Am I staying in my comfort zone as opposed to learning and communicating what is necessary to solve

•  the real challenges?

• Clarity: Is my audience understanding what I’m communicating?

• Trust: Am I being sincere and trusting others to do the same?

• Service: Am I expecting more from myself than from others?  

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty. 

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.