Salesforce Administrator Ii

Find a career that MOVES you! PODS revolutionized the moving and storage industry 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We’re not only pioneers of the industry, we’re the leader, too. Under the direction of PODS’ innovative leadership team, the company doubled in size in just two years, and we’re not looking back!

Our people and service define our company, and we set goals for ourselves and each other to improve tomorrow over yesterday. We understand and appreciate the importance of being trustworthy, authentic, and welcoming as we provide our customers the best moving and storage experience. Join a team that offers you the chance to leave your mark, achieve your goals, and love what you do.

This role is required ONSITE at PODS corporate center in Clearwater, FL (Monday – Thursday, Friday Remote.) In-office presence is important for cultivating a collaborative and innovative work environment. When people are together in the same space, they are more likely to build relationships, share ideas, and solve problems together.

JOB SUMMARY

The Salesforce Administrator will create holistic solutions on the Salesforce platform. An expert in Salesforce declarative configuration, security, and platform health, your knowledge will be brought to bear on our Sales, Marketing, and Service Cloud solutions. We have an enterprise class environment, which means that data, process, and other technology solutions including third-party applications and integrations will be a part of our everyday work as Administrators.

The successful candidate will have excellent verbal and written communication skills along with a demonstrated ability to meet schedules and multi-task. This position requires strong attention to detail and an ability to build relationships with all levels within the organization. The environment is fast paced and dynamic, requiring the ability to respond quickly to changing priorities across multiple projects. After hours and weekend work is occasionally required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work effectively with Product Owners to solve complex business problems by directing solutions toward standard best practices and processes wherever feasible
• Design and implement technical solutions using scalable and well-thought-out designs giving preference to declarative implementations
• Identify 3rd party solutions; determine requirements gaps; and install, configure, and manage packages
• Develop, troubleshoot, and monitor inbound and outbound integrations from the Salesforce platform
• Understand, follow, and contribute to development standards and documentation repositories
• Design efficient user management procedures, administer the platform, and monitor performance to ensure application SLA’s are met
• Actively support Agile processes and ceremonies, and development phases from discovery through enablement
• Support a production instance including understanding user issues to successfully resolve incidents and document solutions and track metrics
• Demonstrate an interest in continual learning and an ability to coach and mentor team members in technical and non-technical skills at an appropriate level

JOB QUALIFICATIONS: Education & Experience Requirements

• 2-4 Years of experience with a modern CRM application
• 2-4 Years of experience with Salesforce in an Administrative, Support, End User, Training, Analyst, or Product Owner role
• 2-4 Years of experience in Declarative or Programmatic Development on the Salesforce Platform
• 2+ years of Agile and Version Control / DevOps experience in delivering stories through a development pipeline to a production instance
• A thorough understanding of Salesforce architecture, integrations, and security
• Salesforce Administration and Sales or Service Consultant Certifications a plus
• Experience with Marketing Cloud, Quoting, and Field Scheduling applications a plus
• Bachelor’s degree in Computer Science, Software Engineering, MIS or related field

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

• PRESENT SKILLFULLY: Able to prepare and deliver clear, effective, and professional presentations
• QUESTION: Able to use effective fact-finding techniques to discover all relevant information; Able to ask questions that are not leading or biased; Able to challenge assumptions
• BE STRAIGHT-FORWARD: Able to communicate directly (to-the-point) and rely on fact-based positions; Able to avoid the use of ambiguous language or statements that contain hidden or double meanings; Able to avoid being deceptive
• NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved
• SELL: Able to identify the needs of internal and external customers through effective questioning and listening techniques; Able to apply technical / professional knowledge, interpersonal and sales skills to obtain customers' commitment to ideas, services or products
• ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
• ADAPT: Able to maintain effectiveness by changing personal behavior and work routines / habits in response to new circumstances and requirements
• TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
• DEVELOP SELF: Able to accurately assess own strengths and development needs; Able to strive to improve those areas identified as needing development; Able to seek opportunity for development through the job, special assignments, training, or external activities
• BE PERSONALLY PRODUCTIVE: Able to use own time efficiently and avoid wasting time; Able to organize work with realistic priorities for self and others; Able to demonstrate stamina to sustain effort over a period of time; Able to set high but realistic standards for self; Able to produce a high volume of work; Able to balance personal and work commitments to maintain "personal best" conditions
• BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
• DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
• BE ANALYTICAL: Able to effectively gather all relevant information; Able to identify key issues; Able to qualitatively and / or quantitatively process data; Able to identify relationships, draw logical conclusions and interpret results for use in decision-making
• BE A QUICK STUDY: Able to quickly learn and apply new information, skills and processes; Able to build on current knowledge and skills; Able to gather information from the appropriate resources to develop and execute plans when entering new situations
• BE INNOVATIVE / CREATIVE: Able to examine the status quo and consistently look for better ways of doing things; Able to recommend changes based on analyzed needs; Able to develop proper solutions and identify opportunities

Unsolicited Resumes from Third-Party Recruiters

Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

Education

• Bachelors Degree or better