Restaurant Event Administrative Assistant

Position: Restaurant Event Administrative Assistant

FLSA Classification: Hourly Employee, Non-Exempt

We are looking for an energetic, customer -focused, detail-oriented events Administrative Assistant to work with a James Beard award winning restaurant and events group. This is a junior position with great potential for growth within our events company. Great compensation, perks and a FUN work culture!

Amara at Paraiso delivers an experience of genuine hospitality in chef-curated food, seamless production, and thoughtful service for memorable occasions. Full service, from planning and menus to decor and staffing, by the James Beard Award-winning chef Michael Schwartz.

Essential Function:

• Field all incoming calls, including, but not limited to, the mentioned events below and also make sure of appropriate follow up.
• Answer all calls within the same business day
• Maintain accurate details from all calls to ensure guest files are notated correctly
• Liaison between the guests and other onsite staff to ensure outstanding customer service and genuine hospitality standards and procedures.
• Focus on follow up to prospective clients that have been reached out to by the sales team.
• Coordinate site-visit calendar & actively conduct site-visits with clients.
• Maintain current prix fixe menus for all stores.
• Correspond with guests to filter inquiries to appropriate person
• Input information into events software & reservations software
• Create floor plans for events as needed.
• Follow up with clients after each booking to ensure satisfaction
• Communicate any areas of need, problems, and concerns from guest(s) to the Event Manager
• Assist with reservations tasks when needed
• Assist with securing any necessary rentals for events
• Complete administrative tasks as assigned by the Event Sales Manager
• Contribute to company social media, including but not limited to Instagram

Competencies:

• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Have knowledge of service and food and beverage, preferably 1 + years of front-of-the-house operations and/or assistant management positions.
• Events planning/reservations experience a plus

Language Skills:

• Ability to read, speak and interpret documents in clear English.
• Bilingual a plus.

Computer Skills:

• Standard computer skills, including typing, required.
• Computer literate- Gmail, Word, Excel, PowerPoint (Indesign and/or Canva is a plus)
• Knowledge of Open Table and Tripleseat a plus.