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Remote Customer Service Representative. Must be located 50 miles near Sacramento, CA!
Must be bilingual English along with addition language of the following:
Spanish
Armenian
Cambodian
Cantonese
Japanese
Korean
Mandarin
Russian
Tagalog
Thai
Laotian
Vietnamese
Total
Responsibilities:
Provide exceptional Customer Service through various communication channels, including phone, email, and live chat.
Assist customers with product inquiries, and issue resolution in a timely and professional manner.
Build and maintain positive relationships with customers to ensure their satisfaction and loyalty.
Utilize customer feedback to identify opportunities for improvement and contribute to the enhancement of our products and services.
Stay informed about product updates, promotions, and company policies to accurately address customer inquiries.
Qualifications:
Proven experience in a Customer Service role, demonstrating excellent communication and problem-solving skills.
Strong ability to work independently in a remote setting, with a dedicated workspace and reliable high-speed internet connection.
Tech-savvy with proficiency in using Customer Service software, CRM systems, and common communication tools.
Exceptional time management skills and the ability to multitask effectively in a fast-paced environment.
Positive and empathetic attitude, with a genuine passion for delivering outstanding customer experiences.
Benefits:
Competitive salary with performance-based incentives.
Remote work flexibility.
Opportunities for professional development and career growth.
Health and wellness programs.
Supportive and collaborative team culture.
#1075
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionMust be bilingual English along with addition language of the following:
Spanish
Armenian
Cambodian
Cantonese
Japanese
Korean
Mandarin
Russian
Tagalog
Thai
Laotian
Vietnamese
Total
Responsibilities:
Provide exceptional Customer Service through various communication channels, including phone, email, and live chat.
Assist customers with product inquiries, and issue resolution in a timely and professional manner.
Build and maintain positive relationships with customers to ensure their satisfaction and loyalty.
Utilize customer feedback to identify opportunities for improvement and contribute to the enhancement of our products and services.
Stay informed about product updates, promotions, and company policies to accurately address customer inquiries.
Qualifications:
Proven experience in a Customer Service role, demonstrating excellent communication and problem-solving skills.
Strong ability to work independently in a remote setting, with a dedicated workspace and reliable high-speed internet connection.
Tech-savvy with proficiency in using Customer Service software, CRM systems, and common communication tools.
Exceptional time management skills and the ability to multitask effectively in a fast-paced environment.
Positive and empathetic attitude, with a genuine passion for delivering outstanding customer experiences.
Benefits:
Competitive salary with performance-based incentives.
Remote work flexibility.
Opportunities for professional development and career growth.
Health and wellness programs.
Supportive and collaborative team culture.
#1075
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
