Receptionist

ABOUT JFCS

Jewish Family & Children’s Services of Southern Arizona (JFCS) is a nonprofit, non-sectarian behavioral health agency that provides specialized therapy, counseling, and social services to the greater Tucson community. For over 80 years, JFCS has helped thousands of children, families, adults and seniors regardless of religion, race, ethnicity, gender, age or ability to pay.

POSITION SUMMARY

The Receptionist’s primary purpose is to welcome all visitors and callers and facilitate the client/guests connection with the appropriate staff team member.

ESSENTIAL RESPONSIBILITIES

· Welcome and process all clients and visitors of JFCS

· Complete fee slips, as appropriate, for clients receiving clinical care

· Collect (if appropriate) and process co-pay/fee payments

· Contact staff team members to announce the arrival of their client/visitor

· Assist all departments as needed (copying, faxes, other administrative tasks)

· Ensure that there are sufficient copies of forms readily available (intake packets, welcome packets, etc.)

· Maintain office supply cabinet

· Turning on/off the alarm, turning on/off the lights, opening/closing blinds in lobby

· Maintain a clean and tidy lobby area

· Check general voicemail box and forward/respond to messages (throughout the day)

· Place daily calendars of scheduled meetings by the meeting rooms

· Turn off coffee maker and resupply lunchroom with utensils/supplies

· Maintain paper stock of copier

· Account for all staff members left in the building

· Stamp all mail and refill postage meter

· Understand and accept the philosophy and values of the agency

· Performs other duties as assigned by the COO

WORK HOURS, SCHEDULE & FLEXIBILITY

This position works weekdays between 8am and 8pm.

COMMUNICATION AND INTERFACE

· Engage in respectful and ongoing communication and problem solving with others

· Act as a positive and professional ambassador for the Agency both internally and in the greater community

· Excellent written and oral communication skills

PROBLEM SOLVING AND JUDGEMENT

· Follow established procedures while being creative and taking initiative

· Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying

· Must be able to handle all facets of the business both standard and non-standard situations

REQUIREMENTS

· 1 + years of experience in similar role

· Knowledge of customer service principles

· Knowledge of Microsoft Excel and Word

· Strict attention to detail, maintaining high level of accuracy

· Strong organizational and time management skills, able to meet deadlines

· Skilled in establishing and maintaining professional and effective relationships;

· Positive attitude, proactive mentality, responsive, and strong work ethic

Employee must perform approximately 80% of essential responsibilities to qualify for classification in this position. Reasonable accommodations will be made to enable a qualified individual with disabilities to perform the essential responsibilities of the position.

The Jewish Family and Children’s Services of Southern Arizona may need to revise or change the essential and supplemental responsibilities of the position as the need arises. This job description does not constitute a written or implied contract of employment.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Work Location: In person