Servicenow Technical Consultant

Computer Design & Integration (CDI LLC), an AHEAD Company is an award-winning, nationally recognized organization that architects, deploys, and manages multiplatform hybrid IT solutions, including traditional IT, public, private and hybrid clouds. Recognized since 2000 as one of the top 500 IT solution providers in the United States, CDI LLC’s strategic differentiation is its commitment to understanding its clients’ business processes while continuously ensuring the advancement of their corporate strategies with the integration of best-of-breed technology solutions. CDI LLC continues to evolve and grow in a time of transformation within the IT industry, the rate of change is exponential, and the complexity of customer's requirements is growing at a similar rate. There are few companies that can compete in this environment and CDI LLC's goal is to be the best of the best.

We are looking for a ServiceNow Technical Consultant to join our company on a full-time basis. As a ServiceNow TC, you will be accountable for delivering ITIL and Industry Best Practice working with our customers to achieve their business outcomes in ITSM (IT Service Management)

Candidates must be passionate about technology, love customer service, and can thrive in a fast-paced, high-pressure environment.

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Description

Our ServiceNow practice helps our clients transform their HR practices in ways that lead to streamline their processes, significant savings, and greater efficiency and an enhanced employee experience. This role will be:

• Participating in customer design sessions focused on ServiceNow Platform, ITSM, Virtual Agent, Teams and Integrations.
• Working in ServiceNow projects teams and work-streams through discovery, design, build, test, and deployment activities in our deployment methodology
• Working with a team of both functional and Technical Consultants through requirements gathering and sprint planning sessions for the ServiceNow applications
• Be a member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Developing the user stories to support the design and configuration of the portals, Incident, Problem, Change etc.
• Supporting the iterative configuration of the ITSM and other application, engage stakeholders to conduct demos and reviews through joint design sessions
• Assisting with executing system validation, and ensuring readiness for deploying the build into production
• Guiding and providing ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

Qualifications/Skills/Experience:

• 2+ years of experience in ServiceNow implementations and optimizations
• 2+ years of experience in the delivery and implementation of at least one ServiceNow applications
• Experience developing implementation plans in ServiceNow
• Knowledge of ITIL functions, processes, and best practices
• Experience in various project management methodologies, ServiceNow SIM, Agile, etc.
• Experience with a full ITSM/Pro suite implementation

Compensation

$110,000.00 - $150,000.00 USD Annual

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