Front desk medical receptionist
The front desk team member performs routine clerical work in answering telephones, scheduling, assisting patients, and back-office work.
Duties and Responsibilities
- Ability to multi-task and be a self-starter
- Comfortable working in a fast paced, constantly changing and stressful environment.
- Knows insurance verification and scheduling
- Maintains office procedures and assists with administrative tasks.
- Answers, directs and documents calls accordingly.
- Assists patients with refills requests, contacts pharmacies as needed and providers
- Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
- Arranges follow-up visits and referral appointments
- Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer
Education, Licensure & Certification Requirements
- High School or GED
Experience Requirements
- Two year clinical front desk experience
- Proficient in Wellsky EMR or InSync (required)
Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Good listening, interpersonal and communication (oral and written) skills; professional, pleasant and respectful telephone etiquette.
- Able to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and teammate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
Schedule
- Monday -Friday