Receptionist

GENERAL DESCRIPTION OF POSITION

The Receptionist is the first point of contact for customers and other visitors to the bank. This position is responsible for assisting visitors when possible and routing them to others when appropriate. The Receptionist answers incoming calls and provides additional administrative support for the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet individual and direct them to the proper department or employee. May answer general questions relating to financial institutions services or arrange appointments as necessary. This duty is performed daily, about 50% of the time.

2. Answer telephones, direct phone calls to appropriate person, or take messages. This duty is performed daily, about 15% of the time.

3. Perform administrative duties, such as typing, filing, or routine clerical work, and mail handling. This duty is performed daily, about 15% of the time.

4. Receive shipments and packages and directs them to the proper department or employee.  Coordinate outbound shipments. This duty is performed daily, about 10% of the time.

5. Ensures reception area is neat and orderly. This duty is performed daily, about 5% of the time.

6. Maintain confidentiality. This duty is performed daily.

7. Maintain a professional demeanor at all times. This duty is performed daily.

8. Regular and good attendance to work required. This duty is performed daily.

9. The ability to work in a constant state of alertness and in a safe manner.

10. Complete required BSA/AML training and other compliance training as assigned. This duty is performed as needed.

11. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: Alphanumeric Data Entry

Basic: 10-Key, Word Processing/Typing

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit; occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Not indicated.