Pt - Customer Service Representative

This role will be part time! The Customer Service Representative serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions. This position oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow. The CSR handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise.

To ensure success as a Customer Service Representative, you should be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency. You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST. You should also be able to properly communicate and escalate information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions.