Program Coordinator (Part-Time)

Program Coordinator
Team: Professional Development Programs
Supervisor: Manager, DoD Programs

The Role

UMBC Training Centers is seeking to hire a temp to hire Program Coordinator to support their Professional Development programs. This individual will be responsible for providing a superior experience to all UMBC Training Center clients and stakeholders, both internal and external. The primary job responsibility will be to ensure scheduled classes are effectively executed by overseeing and handling all logistics (ordering and distributing course materials; confirming logistics with instructors and students; ensuring proper classroom set-up including catering when needed; providing for special needs of instructors and students; preparing and distributing instructor evaluations and certificates of completion) and providing administrative support for Professional Development team as a whole.

Who Are You

You are looking for consistent part-time work with the potential to be brought on full-time down the road. You are a positive, well-organized team player with excellent customer-facing skills. You are a morning person. You have work experience demonstrating high attention to detail and you thrive working autonomously and as part of a collaborative team. You are interested in learning about and improving existing processes and finding opportunities for improvement. You are passionate about individuals, teams and organizations who are curious to learn and improve.

Job Duties

· Ability to work on multiple priorities concurrently without missing any details.

· Works with the Professional Development team to identify course materials, ensure materials are up to date, relevant, and the quality that clients expect of UMBC Training Centers

· Manage all communications with clients for planned programs, and opportunities.

· Assist with student request emails (help desk) to the job description

· Ensure courses are effectively executed by overseeing and handling all logistics.

· Ensure weekly reporting deadlines are met for key clients.

· Documentation of all processes within appropriate software applications.

· Ability to successfully work remotely, travel to client sites as needed and succeed in an open office environment when necessary.

Requirements:

· At least two years of customer service experience

· Passionate about education and customer experience

· Ability to handle periods of high customer engagement and reprioritize tasks accordingly

· Proactive problem solving/solution-oriented thinking

· Passionate, hardworking, and well organized with the ability to prioritize many ongoing tasks

· Ability to self-manage, self-motivate, problem solve, and meet deadlines

· Proficiency with office/productivity applications – Excel, PowerPoint, Outlook, Slack

· Communicate with candor and transparency

· Regular, recurring operational preparedness meeting is required

· Appropriate work from home environment including reliable internet

· Comfort using technology, especially the Microsoft Office suite

· Valid Driver’s License and/or reliable transportation

· US Citizenship is required

Hours

This is a part-time temporary to hire position. Monday* 7:30am – 4:30pm is required, other workdays are as-needed and flexible.
*If a holiday falls on a Monday, Tuesday becomes the required day.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Columbia, MD 21046