Program Coordinator, Remote Learning - MACEM&PS

This position serves as the primary point of contact and is responsible for the delivery of the Mid-Atlantic Center for Emergency Management & Public Safety (MACEM&PS) Public Safety Remote Learning Program, and manages a variety of relationships including but not limited to the Federal Emergency Management Agency (FEMA) Independent Study Program (ISP) and the Memorandum of Understanding between the FEMA Center for Domestic Preparedness (CDP) and Frederick Community College (FCC) through the MACEM&PS. The Program Coordinator verifies authenticity of documents submitted by these entities including access to client records and prepares quarterly reports including presenting outcomes and goals in a forum that may include outside guests (in person or conference calling). The Program Coordinator prepares documentation for payment reconciliation as well as academic rigor evaluations of FEMA content integral to delivery of a career track degree program in concert with the registrar’s office and adjunct instructors. This position is supervised by the Executive Director for the MACEM&PS. The Program Coordinator works in a student-centered learning environment accessible to international learners with diverse educational needs and goals. This position must work effectively with a wide range of constituencies in a diverse community.

The following are the functions essential to performing this job:

1. Serve as the MACEM&PS Public Safety Program Coordinator, Remote Learning and as a first point of contact for students requesting credit using the FEMA ISP, CDP, or other relevant courseware.

2. Present status reports to the MACEM&PS Executive Director, including preparation and maintenance of all data and statistics relevant to benchmark reporting and student success tracking.

3. Validate federal documents (transcripts) for prior learning assessment from FEMA ISP, CDP, and other relevant entities including admission, transcript evaluation, credit and grade posting, and transcript release procedures by MACEM&PS team members.

4. Maintain fiduciary and non-disclosure responsibilities while serving a diverse range of inquiries from the public to support relationships, which includes the need to coordinate several staff members’ interaction with students while providing customer service support by phone, email, and in person.

5. Support the department with interface duties between the ISP, CDP, and other relevant programs including course changes, content review actions by the Instructional Specialist, and the cascading tasks to align FCC programs through Curriculum Committee submissions, student reporting system, learning management system, website, and partner and contractor notifications.

6. Serve as program liaison with campus departments, including but not limited to Marketing, Student Finance, Registration and Records, Information Technology, and Academic Affairs, to coordinate logistics for training, program marketing, and other assigned projects.

7. Provide technical oversight and support for FEMA ISP, CDP, and other relevant programs while integrating on- and off-campus databases.

8. Recruit and evaluate submissions for a financial completion incentive for students offered through a competitive, just process.

9. Support records retention for all documents related to the ISP, CDP, and other relevant programs.

10. Interpret and adhere to academic policies and procedures, administrative business processes, and Family Educational Rights and Privacy Act (FERPA) regulations.

11. Facilitate requests and obtain official electronic transcripts.

12. Maintain a detailed, robust data tracking and reporting system to adhere to College expectations for the ISP, CDP, and other relevant programs.

13. Use varying styles, approaches, skills, and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

14. Supervise and evaluate assigned administrative support personnel.

15. Perform other duties as assigned.

1. Bachelor’s Degree

2. Two (2) years of experience in a public safety training or educational environment

1. Experience in customer service

2. Experience in records management

3. Experience maintaining a high level of confidentiality

4. Excellent oral and written communication skills

5. Experience serving a national, diverse student and/or customer population