Program Coordinator

Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the 'Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:
The Program Coordinator will provide order fulfillment and administrative support and coverage for MSP Team. They will assist with daily job responsibilities servicing internal and external clients. In this operational support role, OS Associate will assist with contract staff on-boarding and off-boarding, system updates, distribution of positions, generating reports, problem solving and timely and consistent communication with all internal departments and vendors.
ESSENTIAL FUNCTIONS:

• Manage & update positions in internal systems, external facility portals and VMS technology
• Obtain and update unit specific information and orientation/first day information.
• Maintain health care facility specific information in internal and external systems Maintain health care specific information in VMS technology and internal systems
• Manage external and internal contacts in internal systems
• Responsible for on-boarding and off-boarding contract staff (greet on first day, badging, system access, termination of system access)
• Assist with creating customized confirmation letters, for facility and vendors
• Process assignment transactions; confirmations, extensions, renewals, cancelations, and terminations
• Assist Program Manager with all operational and administrative tasks
• Generate reports from internal and VMS technology, format and prepare for facility distribution
• Process VMS technology mappings and generate activity reports to ensure all database assignment information is accurate
• Manage open positions and candidate submissions for aligned Program Manager/s
• Supplier partner procedural training
• VMS Technology subject matter expert trainer and resource for HCF and Staffing Partners
• Assist with processing submissions during high volume activity
• Manage weekly time and attendance reconciliation between facility report and VMS technology / Internal systems
• Actively participate in the completion of accurate internal and external audits
• Act as a liaison to ensure exceptional internal and external customer service
• Represent and support the business initiatives of Cross Country Staffing internally and externally
• Service all internal and external customers in a positive manner at all times
• Provide appropriate team coverage (i.e. backup) when necessary
• Other duties as assigned, with or without accommodation

QUALIFICATIONS:

• Prior experience in a business office environment, preferably in a staffing or healthcare
• High School Diploma or equivalent, college preferred.
• Must have administrative or sales experience, preferred experience within Recruitment or Account Services

Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an EEO employer - M/F/Veteran/Disability.
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Other details

• Job Family Recruitment
• Job Function NMGR
• Pay Type Hourly
• Min Hiring Rate $25.00
• Max Hiring Rate $28.00

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