Assistant Health Program Coordinator - Cbest

Salary: $20.86-$30.06 per hour

PROGRAM SUMMARY

Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within the boundaries of the County’s eight Service Planning Areas (SPAs).

The County-wide Benefits Entitlement Services Team (CBEST) is a program under DHS’ HFH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and/or behavior health conditions, high utilizers of public services in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), and/or Veteran Disability benefits.

POSITION OVERVIEW

The Assistant Health Program Coordinator position (also referred to as “position”) is assigned to one of the CBEST Teams (also referred to as “team” and/or “teams”) as below:

• Outreach Team I: Department of Mental Health and Department of Health Services Team
• Outreach Team 2: Homeless Systems
• Outreach Team 3: Department of Public Social Services and Benefits Advocacy Services Team
• Outreach Team 4: Age-based, and
• Outreach Team 5: Special Populations
• Clinical Team: Records Retrieval

Outreach Teams 1 – 5: Such teams are responsible for establishing and maintaining relationships with referral partners across target areas to coordinate the receiving/processing CBEST client referrals (also referred to as “clients” and/or “referrals”) for possible enrollment into the CBEST program, assisting in the process of client navigation through the various steps of the CBEST program, as well as managing all referrals specific to such clients’ applications for SSI, SSDI, CAPI, and/or Veteran benefits as well as benefits reconsideration and appeals processes and services.

Clinical Team: This team will be responsible for providing an array of administrative, technical assistance, and specialized duties for CBEST’s CARES Clinical Team. Specific tasks of this team may include coordinating and following up on records retrieval requests with medical providers, completing CBEST intakes with referred participants, conducting program outreach and facilitating presentations/trainings on CBEST criteria and eligibility to increase the referral volume, generating, reviewing, and sharing reports with internal CBEST leadership, and coordinating staff intake schedules.

The position will report to a HFH supervisory, management, and/or executive leadership personnel (also referred to as “HFH personnel”). The position will be responsible for providing an array of programmatic, clerical, administrative as well as client-based services that support and contribute to the processing of a client’s application for SSI, SSDI, CAPI, and/or Veteran Disability benefits. The position will require frequent travel to all eight Los Angeles County Service Planning Areas to meet with and engage service providers, community-based organizations, stakeholders and partners, and other healthcare, mental health, public social services, etc. leaders/staff, attend various meetings with HFH personnel and/or HFH community/contracted agencies, and/or attend/participate (or present, speak, etc.) at off-site HFH related meetings, conferences, etc. as applicable.

Functions of the position include, but is not limited to the following:

EXAMPLES OF DUTIES

Outreach Teams 1 – 5

• Facilitates relations between the agency and the community by communicating agency policies and programs to clients, patients, family members, and community residents
• Interview applicants or participants of public assistance to obtain financial and other eligibility data.
• Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's eligibility.
• Travels to applicable appointment locations (e.g., County buildings, service provider field offices, or other locations most convenient/desirable to the client).
• Receives service referrals from social workers, eligibility workers, and Medical Case Workers to assist welfare recipients and/or undeserved in a variety of ways such as obtaining food stamps and housing, medical, mental health, or substance use care.
• Prepare the forms necessary for entering participant's financial and biographical data into the computer system; reviews computer generated data reports to verify and ensure data entered is accurate.
• Communicates with patients, responsible relatives and/or representatives, attorneys, employers, medical facilities, and contracted agencies to explain County policies and to obtain, verify, or clarify information required to complete standardized forms.
• Serves as an advocate for client/patient access to departmental and resources.
• Assists applicants or participants in completing the necessary documents.
• Completes required State and County forms
• Assists clients, patients, family members, and caregivers in obtaining and completing application forms for benefits and services.
• Explain provisions of the various public assistance programs, applicable Federal and State regulations, County's policies, and legal rights and responsibilities of applicants or participants in public assistance programs.
• Greets and registers patients in person or over the phone. Obtains demographics, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed.
• Takes medical, mental health, family, social, and employment histories and assists clients and patients in completing necessary forms.
• Request receives and distributes medical records to clinicians for assessment and review.
• Review and analyze financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKS, General Relief, CalFresh, Medi-Cal, Foster Care, or other public assistance programs.
• Initiates and/or processes applications and/or documents.
• Assists in projects by monitoring the completion of questionnaires, conducting interviews, and collecting basic data.
• Contact individuals, agencies, insurance companies, schools, and other relevant institutions to verify or clarify information provided by the applicants or participants to resolve discrepancies.
• Verifies coverage and empanelment.
• Search various income and eligibility-related computer databases to ascertain whether the applicants or participants are receiving income from other sources of public assistance aids or programs, and to further assess eligibility status.
• Conducts patient outreach by phone and/or mail, explains program options, refers the patient to member services as needed, and cancels appointments.
• Checks-in patient for appointment to explain program, obtains signatures, collects client demographic, medical, financial/income, and work history information, and keeps records of insurance and patient identification.
• Organize, monitor, and prioritize assigned cases to ensure necessary case records and documents are properly filed, processed, verified, and updated within specific time limits established by legislation and regulations.
• Make preliminary assessment of applicants or program participants' social situation to determine potential problems which would require making referrals to social services staff.
• May make home calls or site visits to interview participants to clarify or verify eligibility or other information.
• Performs other related duties, as necessary.

Clinical Team - 6

• Facilitates relations between the agency and the community by communicating agency policies and programs to clients, patients, family members, and community residents generalists in the central administrative office of a County department, independently analyzing problems of relatively limited scope and difficulty following rather specific guidelines
• Receives service referrals from social workers, eligibility workers, and Medical Case Workers to assist welfare recipients, clients experiencing or at risk for homelessness and/or undeserved in a variety of ways such as obtaining Social Security benefits, food stamps and housing, medical, mental health, or substance use care.
• Checks operating reports and maintains or supervises the maintenance of administrative records.
• Serves as an advocate for client/patient access to departmental and resources.
• Prepares or assists in preparation of reports and recommendations.
• Assists clients, patients, family members, and caregivers in obtaining and completing application forms for benefits and services.
• Assists in making studies to ascertain the efficiency, economy, and effectiveness of departmental operations, policies, and procedures
• Takes medical, mental health, family, social, and employment histories and assists clients and patients in completing necessary forms.
• Assists in projects by monitoring the completion of questionnaires, conducting interviews, and collecting basic data.
• Coordinate medical records requests, follow-up, receipt, distribute, and document progress of file request.
• Monitor referral process in HFH applications ensuring appropriate updates and uploading of all documents received.
• Collaborate with the Program Managers, Benefit Advocacy Service (BAS) Agency and Legal Team to obtain information and required documents.
• Coordinate transfer of medical records to the legal vendors.
• Maintains and compiles medical records retrieval data, assure data is complete and ready for clinician and or legal team review.
• Actively engage and participate in team meetings and capacity building trainings.
• Additional duties as outlined by Outreach Teams 1-5

JOB QUALIFICATIONS

• Excellent customer service; able to work well with individuals experiencing and/or at risk of homelessness.
• Promotes interdisciplinary collaboration, fosters teamwork; has excellent boundaries and interpersonal skills.
• Excellent organizational and communication skills, good at multitasking; works in a collaborative manner across the organization to achieve departmental and overall organizational goals.
• Ability to make thoughtful decisions and exercise sound judgment; be self-directed, assertive, resourceful, and creative in problem solving.
• Ability to be a thoughtful listener and adept at capturing feedback; give and receive constructive criticism; use diplomacy in all aspects of the role.

Desirable Job Qualifications

• Ability to multitask within a fast and changing environment associated with competing and time sensitive due dates and/or timelines.
• Ability to effectively communicate verbally in other languages, e.g., Spanish.

EDUCATION/EXPERIENCE

Training and Experience: A Bachelor’s degree from an accredited college or university -OR- Two years of experience in organizing, planning, or implementing a community Health Program.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related functions.
• Successful clearance of a health clearance and live scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Highly proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, Teams, One Note, Outlook, Publisher, etc. as well as Adobe Pro.

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling Occasionally

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 15 lbs.

Push/Pull Occasionally - Up to 15 lbs.

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General office setting, indoors temperature controlled and field work, as needed.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.