Address
Form of work
SalaryPEU OUTREACH LEAD
PEU OUTREACH LEAD
- Agency: HRA/DEPT OF SOCIAL SERVICES
- Job type: Full-time
Location
MANHATTAN
- Title Classification: No exam required
Department
Mayor's Anti-Displ Init Nm
Job Description
The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key city services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.
The Public Engagement Unit consists of teams who are trained to effectively engage New Yorkers and connect them with vital resources. Each unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.
The Public Engagement Unit is recruiting two (2) Community Coordinators to function as Outreach Leads with demonstrated ability in leading outreach teams, project management, and community-based outreach. Successful candidates should be highly ambitious in their pursuit of growth and achieving excellence, have at least one year of community-based, housing, health education or other outreach experience, and excellent communication skills. Candidates should also have experience with tracking and reporting on metrics and outcomes, managing multiple priorities, and be detail-oriented and organized.
Familiarity with New York City government, affordable housing, public health issues, health insurance enrollment, social services and a commitment to helping others is preferred.
The Outreach Leads responsibilities will include but are not limited to:
Manage teams of 2 - 8 outreach specialists: creating team goals, hosting team and individual
meetings, and developing corrective action plans as needed.
Ongoing reporting and communication with program leadership on team and individual staff
performance.
Perform quality control measures through field checks, phone calls, and other measures
established by program leadership.
Evaluate programmatic needs and providing feedback on the implementation of new processes,
creating team training to reinforce evolving standards when necessary.
Project management of team assignments and special projects.
Analyze data to help make decisions about resource allocation.
Ensure high quality data integrity into the program's database(s); provide coaching for staff
who need additional assistance.
Build and maintain relationships with pre-existing key stakeholders and initiating new
relationships with others in benefit of programmatic needs.
Organize outreach events in partnership with community groups, elected officials, and city
agencies.
Salary Range:
$59,116 - $ $74,358 (Annual)
Work Location(s):
Manhattan
260 11th Avenue, NY NY 10001
Hours/Schedule:
Monday – Friday 9am – 5pm or Tuesday - Saturday 10:30am – 6:30pm
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
1 year of experience in the management of field teams. 1 year of experience with community, issue, labor or political organizing. Fluency in data best practices with an emphasis on data integrity, accountability and reporting. Excellent interpersonal skills and a proven ability to engage people in conversation. Strong written and oral communication skills in English Spanish is a plus. Comfortable providing ongoing feedback to team members. Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment. Willingness to learn, be flexible and adapt to work assignments in a variety of situations and an ability to problem solve.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to \"1\" or \"2\" above. However, all candidates must have at least one year of experience as described in \"1\" above.
Preferred Skills
1 year of experience in the management of field teams.\n\n 1 year of experience with community, issue, labor or political organizing.\n\n Fluency in data best practices with an emphasis on data integrity, accountability and reporting.\n\n Excellent interpersonal skills and a proven ability to engage people in conversation.\n\n Strong written and oral communication skills in English Spanish is a plus.\n\n Comfortable providing ongoing feedback to team members.\n\n Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.\n\n Willingness to learn, be flexible and adapt to work assignments in a variety of situations and an \nability to problem solve.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
607676
Title code
56058
Civil service title
COMMUNITY COORDINATOR
Title classification
Non-Competitive-5
Business title
PEU OUTREACH LEAD
- Experience level: Experienced (non-manager)
Number of positions
2
Work location
260 Eleventh Ave., N.Y.
- Category: Administration & Human Resources
