Payroll Support Specialist

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

The Payroll Support Specialist will be responsible for supporting our ComputerEase Payroll Service clients perform basic functions within their ComputerEase software. The Payroll Services team assists customers across the country in all 50 states. Payroll regulations and ComputerEase software are constantly evolving, and this role is a client resource providing support and training as requested.

• Support Customer Interactions performing basic payroll functions within the ComputerEase application.
• Take ownership and troubleshoot the more time sensitive, urgent and less complex issues by developing solutions to customer questions.
• Educate and Counsel ComputerEase Payroll Services clients on processes and procedures to eventually enable self-sufficient system usage.
• Expected to identify and troubleshoot next steps for issues that require expert knowledge, then route them to the appropriate expert.
• Leverage resources for troubleshooting solutions to client questions.
• Follow defined procedures to escalate issues as needed.
• Complete tax updates and/or adjustments within the client ComputerEase systems as requested by the Tax Team.
• Complete setup requests within the client ComputerEase systems as needed.
• Document & manage issues within ticketing system by reviewing, updating and closing daily.
• Monitor ComputerEase system updates and utilize company training material to become familiar with updates that impact our payroll clients.
• Must be able to meet or exceed expectations with schedule adherence.
• Attend internal meetings as scheduled.
• Other duties as assigned.

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