Payroll Support Specialist

Payroll Support Specialist manages relationships with the firm’s clients they are assigned, by providing a high level of customer support on a specific HRIS products or services. Duties/Responsibilities: Must have ISOLVED experience

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments through Salesforce.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Oversees and maintains optimal function of the HRIS, which may include implementation, customization, development, maintenance, and upgrade to applications, systems, and modules.
• Provides technical support, troubleshooting, and guidance to HRIS users.
• Collaborates with firms’ leadership and HR staff to identify system improvements and enhancements; recommends and implements solutions.
• Manages permissions, access, personalization, and similar system operations and settings for HRIS users.
• Programs custom functions and documentation such as automated queries, filters, macros, and reports.
• Compiles or assists with the acquisition of complex data reports, summaries, and logs HRIS users.
• Serves as lead representative and liaison between clients, external vendors, and other stakeholders for HRIS design and implementation projects.
• Ensures system compliance with data security and privacy requirements.
• Maintains knowledge of trends and developments in HRIS providers, vendors, and technology.
• Oversees procedures and processes and manages inquiries and requests related to preparation and distribution of payroll.
• Processes payroll transactions including salaries, benefits, garnishments, taxes, and other deductions on the client’s behalf as needed.
• Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices.
• Performs other duties as required.

Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and technical support skills.

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Ability to keep information confidential.
• Proficient with Microsoft Office Suite or related software.
• Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial HRIS product.

Education and Experience: High school diploma or equivalent. * Customer service experience required.

• Payroll experience required. Tax knowledge preferred.
• Some experience with an HRIS product or service preferred.
• Bachelor’s degree in Accounting, Information Technology, Human Resources Management, Business Administration, or related field preferred.

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $50,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

Experience:

• Customer service: 2 years (Preferred)
• Payroll Processing: 2 years (Required)

Work Location: In person