Emory Healthcare is currently hiring Patient Access Engagement Liaisons for our Operator Services and Contact Center departments.
- Work from home opportunity!
- Base pay for entry level starts at $18.
- Incentive of $3,000 annually available, based on performance, resets each month.
- Up to 15% increase in base if you choose to advance.
- Progress at your own pace – not depending on an opening.
- Additional promotion opportunities available after 6 months.
- Employee Referral Bonus up to $500 per person.
Description:
POSITION SUMMARY:
- Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.
- Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.
- Accurately verifying patient demographics and insurance coverage.
- Performing general scheduling, registration, messaging and Customer Service duties.
- Accurately verifying patient demographics and insurance coverage.
- Performing general scheduling, registration, messaging and Customer Service duties. Contact Center
- Answering phones efficiently, providing timely and courteous access to the system.
- Proactively monitoring and responding to communication requests on work queues.
- Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent preferred.
- Twelve (12) months experience in a high volume Customer Service call center or contact center environment is required.
Additional Details:
PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.