Patient Access Coordinator

Optim Orthopedics is seeking (6) full time Patient Access Coordinator for our Savannah location.

Job Requirements:

• Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
• Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls.
• Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
• Accurately enters all patient demographics and insurance information into the system.
• Runs initial eligibility to ensure accurate insurance information obtained.
• Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
• Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.
• Schedules and maintains the provider schedulers to include cancellations and Patient Access of patients.
• Handles all referrals from outside physician offices in a timely manner.
• Requests patient medical records and signed releases as required.
• Provides directions and general information to patients to include the required script for their appointment and provider protocols.
• Maintains a high level of confidentiality when servicing patients.
• Performs routine and some non-routine, continuous work involved with the operation of telephone call center.
• Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
• May be required to work flexible hours and some weekends.
• Maintains area of special assignment. Other duties as assigned.

Optim Offers:

• Competitive Pay
• Company Benefits
• Vacation, Personal Time Off and Sick Leave
• Holiday Pay
• 401K Plan

If you are a motivated individual with a passion for providing exceptional patient care, we encourage you to apply for the position of Patient Access Coordinator. Join our team and contribute to our mission of delivering high-quality healthcare services to our community.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Savannah, GA 31405: Relocate before starting work (Required)

Work Location: In person