Patient Access Supervisor

Company	Southwell, Inc.See more
Address	Tifton, GA
Form of work	Full-time
Salary	$39.3K - $49.7K a year
Category	Accounting/Finance

Job description

DEPARTMENT: PATIENT ACCESS (REGISTRATION)

F ACILITY: Tift Regional Medical Center

WORK TYPE: Full Time

S HIFT: Daytime

HOURS:

SUMMARY:

Provides supervisory leadership to staff in all patient registration and patient scheduling areas, both on site and remote sites. Makes certain registration and scheduling departments run smoothly and effectively through guidance and leadership practices.

RESPONSIBILITIES:

* Provides leadership and supervision to staff members using general guidelines under the guidance of the Manager of Patient Access.

Leads in team building and training activities within the department and the organization.
Supervises, enforces, and monitors point of service collections with the pinnacle of efficiency.
Understand and administer operational guidelines under general guidance of Director.
Ensures that all supplies and equipment is available and/or operational for staff usage.
Maintains staffing schedules for area of responsibility.
Participates with Director in administration of disciplinary action to staff when appropriate.
Recommends to Patient Access Director personnel action, inter-intradepartmental transfer, promotion, training, merit review, and disciplinary actions, etc.
Provides input into development of departmental policies, procedures, and budgets and assists in administering same.
Completes all required reports/evaluations in timely manner.
Reviews PAT/PHS/AFP accounts in a timely manner and handles appropriately.
Demonstrates a good understanding of all HIPAA laws.
Demonstrates good judgment by conducting all aspects of supervision in a fair, firm, consistent, and objective manner and counsels employees in privacy.
Makes sure productivity levels are in line for all direct reports.
Keeps abreast of all pertinent federal, state and facility regulations, laws and policies as they presently exist and as they change or are modified.
Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
Demonstrates age-specific skills as required by position.
Offers suggestions on ways to improve operations of department and reduce costs.
Attends all mandatory education programs.
Improves self-knowledge through voluntarily attending continuing education/certification classes.
Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in department.
Volunteers/participates on hospital committees, functions, and department projects.
Manages resources effectively.
Reports equipment in need of repair in order to extend life of equipment.
Makes good use of time so as to not create needless overtime.

EDUCATION:

* High School Diploma or Equivalent
in Education specialization:
Essential:

High School Diploma or GED

CREDENTIALS:

OTHER INFORMATION:
Two (2) years of advanced education or two (2) years experience in a hospital Patient Access department required. HFMA Patient Accounts Representative (CPAR) certification preferred.
COMPETENCIES & SKILLS: :
* Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
Examines data to grasp issues, draw conclusions, and solve problems.
Basic computer skills
Aligns the direction, products, services, and performance of a business line with the rest of the organization.
Enables co-workers to grow and succeed through feedback, instruction, and encouragement.
Provides excellent service to internal and external customers.
Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
Conveys confidence in employees’ ability to be successful, especially with new and challenging tasks; allowing employees freedom to decide how they will accomplish their goals and resolve issues.
Healthcare procedure scheduling
Serves as role model and promotes organizational mission and goals.
Medical terminology
Conveys ideas and facts orally using language the audience will best understand.
Phone skills
Resolves difficult or complicated challenges.
Manages and guides group efforts by providing guidance, direction, and support for the purpose of achieving a goal.
Conveys ideas and facts in writing using language the reader will best understand.
Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.