- Keeps clinic supplied with forms for daily use and downtime procedures and replenishes as needed.
- Handles scheduling, needed follow ups, and referrals for patients.
- Handles confidential information with discretion for the patient, family, and/or co-worker.
- Maintains cleanliness in the department.
- Makes needed copies of chart when patients is referred for continuity of care.
- Protects patient’s valuables as directed in policies and procedures.
- Follows policies related to informed consent, confidentiality, patient rights, and access to chart and advances directive information.
- If familiar with process to request interpreter or with interpreter equipment within the clinic.
- Answers phone calls and provides assistance to patients, referring physician offices, and others who may call, transfers calls to appropriate personnel and/or takes messages.
- Maintains integrity of medical records.
- Performs basic clerical duties such as filing, mailing, faxing, and copying.
- Assist in ordering office supplies as requested.
- Demonstrates courtesy and respect towards patients and family members.
- Communicates clearly and appropriately with physician, APPs and Clinic Manager.
- Assists clinic manager with environmental audits as requested.
- Works appointment call system reports and contacts patients as needed for appointment reminders.
- Receives payments from patients and distributes receipts as applicable.
- Keeps abreast of all pertinent federal, state and facility regulations, laws and policies as they presently exist and as they change or are modified.
- Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
- Demonstrates age-specific skills as required by position.
- Offers suggestions on ways to improve operations of department and reduce costs.
- Attends all mandatory education programs.
- Improves self-knowledge through voluntarily attending continuing education/certification classes.
- Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
- Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in department.
- Volunteers/participates on hospital committees, functions, and department projects.
- Manages resources effectively.
- Reports equipment in need of repair in order to extend life of equipment.
- Makes good use of time so as to not create needless overtime.
- GED
One (1) year of hospital or physician practice experience preferred.