Address
Form of work
SalaryDescription
FLEX HOURS POSITION AVAILABLE / WORK FROM HOME
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.
Up to 30 hours per week. We provide all tools needed to Work From Home for this role! Starting pay $20 per hour!
- MUST HAVE RELIABLE INTERNET CONNECTION
What you’ll do:
- Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
- Tier 1 is responsible for positively building and maintaining excellent Customer Service and identifying when technical support can be supported via phone.
- Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
- Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
- Track, route, and escalate unresolved issues to Management
- Remain current on constant process updates and technology used within the company
- Perform duties with awareness and in accordance with the organization's policies and applicable laws
- Performs other duties as directed by management
Your Qualifications:
- High School Diploma
- MUST HAVE RELIABLE INTERNET
- Experience in a call center environment a plus.
- Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
- Ability to empathize with customer is critical
- Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
- Possess organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems
**This Part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.
Salary Range
$20 per hour
Special Considerations
Part time, flexible hour to be determined on a case by case bases
