Operations Administrative Assistant

Stellar Public Adjusting Services

Job Description

Operations Administrative Assistant

Position Summary

1. New Claims:

• When New Claims Coordinator is here:
  • Create folders
  • Update the referral list for rami
  • Update the share folder (change # to correct FileTrac # & send to manager & to whoever signed up the file)

• When New Claims Coordinator is not here:
  • Review new claim docs
  • Send email to Manager of Claims for assignments
  • Submit claims to New Claims team in the Philippines for processing
  • All of the above listed under ?when New Claims Coordinator is here?

1. Estimating:

• Go through emails and categorize or address
• Update estimating master list with new files
• Update estimating master list with updates provided by the estimators

1. Appraisal*:

• Appraisal physical mailbox ? check, sort and distribute mail to correct person
• Packets ? make packets for inspections coming up
• Closing ? make closing packets and place in closing box
• Closing ? send boxes to Santiago

*Additional assignments pending discussion with Appraisal Manager

1. Mailroom:

• Primary back up for Shannen
  • Check processing from beginning to end
  • Mail processing from beginning to end

1. Reception:

• Primary back up for lunch and days Receptionist is out of office
• Toners
• Emails
  • Voicemails
  • Faxes
  • Messages
• Mail requests
• Supply requests
  • Submitting for Rami?s approval