Office Coordinator

Office Coordinator

Star Heating & Cooling is a family owned HVAC company, serving fellow Hoosiers since 1987. Our staff has repeatedly been trusted by homeowners and commercial builders for their expert knowledge, superior work ethic and unparalleled customer service. Our employees go above and beyond their peers, delivering an experience and results customers appreciate and can depend on. We invest in each employee at Star, offering rigorous and thorough training to become well-versed in all aspects of the job to grow and advance within your career.

What we can offer YOU:

• Highly competitive pay
• Advancement opportunities
• Medical Insurance (50% covered for the employee AND dependents!)
• Dental, Vision coverage
• Retirement plan w/ match up to 3%
• Company paid Life Insurance policy
• Supplemental insurance policies available
• Paid Time Off
• 6 Paid Holidays

Pay: DOE

Benefits: Medical (50% covered for employee and family), Dental, Vision. PTO, 6 paid holidays, 30,000 life insurance (employer paid), supplemental insurance, retirement w/ 3% match, Paid training and certifications, tool account, phone and tablet.

Primary Job Function: Answer a multiline telephone and provide exemplary customer service.Handle dispatch related functions in the service dispatcher and Install coordinator's absence during lunch, breaks, vacation, etc. Maintain customer database with current information. Administrative duties, filing, data entry and other job duties as assigned

Required Qualifications:

• 2+ years' experience in customer service, billing, dispatching and / or project management; within a service-related industry a HUGE plus!
• Advanced customer service skill set
• Ability to multi-task within fast-paced work environment
• Strong organizational skills
• Intermediate to Advanced Computer skills
• Intermediate to Advanced Microsoft Word, Excel, Outlook skill set
• High school diploma or general education degree (GED)

Desired Qualifications:

• Geographical knowledge of service area or map reading skills
• Dispatching experience a HUGE plus!