Front Office Sales Coordinator

Chernoff Cosmetic Surgery, a well-known, established, and thriving practice, is seeking a hardworking and team orientated Front Office Sales Coordinator. The hours of this position are Monday – Thursday 9:00 AM to 6:00 PM with some later days starting 10:00 AM to 7:00 PM. Friday 11:00 AM to 5:30 PM and up to two Saturdays per month 9:00 AM to 2:00 PM. In addition to hourly pay, after training, this position offers a monthly bonus from $200 to $1150 (or more) based on sales achievement and performance.

Responsibilities:

Manage inbound phone calls from new and existing patients interested in learning about our services and promotions.

Make outbound phone calls, send emails, and text messages to patients about promotions or treatments/services.

Follow our sales, phone, scheduling, and office protocols.

Educate patients on the products, treatments, and procedures offered while building rapport with patients.

Schedule appointments following our appointment scheduling protocols to ensure no overlap in instrumentation/devices needed for specific procedures.

Check out patients ensuring all invoices are accurate and no items have been missed.

Manage the waiting room to ensure our patients have the best experience at our office.

Monitor wait times and inform providers if a patient has concerns about a long wait or any other potential issue.

Bring patients to appropriate room coordinating with nurses and patient coordinator.

Anticipate and overcome problems and/or schedule issues.

Prepare charts for upcoming days researching patients’ pre-paid treatments can be understood by providers and to ensure accuracy during check out. Ensure consents are included for treatments performed.

Ensure HIPPA is followed during phone and in person patient discussions.

Requirements:

Three or more years of sales experience with excellent sales skills.

Strong work ethic, team focused, positive attitude, ability to multi-task, problem solve, and thrive in fast-paced goal driven environment.

Detail oriented, strong listening skills, and ability to build relationships.

Strong written, verbal communication, and organization skills.

The ability to work on multiple projects simultaneously.

Enjoys completing repetitive tasks such as following up with sales inquiries and documentation required by our sales and office protocols.

Dedicated and willing to go above and beyond job expectations.

The ability to quickly learn the services offered by our practice and our Patient Management system.

Follow office protocols with patient management software program and overall office protocols.

Use Microsoft Office Outlook/Email. View a computer screen and work on a computer for 50% to 95% of the day. Talk clearly and articulate words for extended periods of time at a volume level that can be easily heard over the phone or in person. Perceive sounds at normal speaking levels and receive detailed information through oral communication. Sit or stand approximately 50% of the time. Complete repetitive motions with hands (typing) and wrist movements. Ability to view and understand information written in a patient’s medical chart.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay
• Monthly bonus
• Performance bonus

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• sales goal achievement: 1 year (Required)

Ability to Commute:

• Indianapolis, IN 46260 (Required)

Work Location: In person