Office Assistant

POSITION SUMMARY: The Office Assistant must be familiar with company policies and procedures related to billing and accounts receivable, census processing, payroll, and accounts payable. The Office Assistant will assist the Business office Manager in all business office functions and is responsible for ensuring policy and procedure compliance in all related areas.

RESPONSIBILITIES/ACCOUNTABILITIES:

1. Ensures systems and controls are in place as outlined in policy and procedure manuals. Meets established daily, weekly, and monthly deadlines.

2. Assists in processing accounts receivable, adjustments/refunds, private and third-party agencies, census information, ancillaries, cash deposits, and posting as applicable.

3. Manages resident trust funds and maintains confidential files, ensures compliance with all state and federal regulations.

4. Meets with, or ensures that another staff member meets with, all residents/responsible party upon admission and throughout the stay to explain financial obligations and paperwork; audits new admission files to ensure completeness and accuracy.

5. Meets with, or ensures that another staff member meets with, all residents/responsible party upon discharge to explain any remaining financial obligations.

6. Manages/maintains Private Spend Worksheets and assists with Medicaid Pending Tracking.

7. Manages all month end processes, which include completion of data entry, review and correction of edits, and census reconciliation.

8. Puts customer service first: Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.

9. Assists with patient programs as requested.

10. Performs other duties as requested.

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

1. High school degree with a minimum of 1 year of experience, long term care.

2. Additional coursework in accounting/finance is recommended.

3. This position requires that the employee can read, write, speak, and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs.

JOB SKILLS:

1. Able to use standard office equipment and have basic computer skills.

2. Able to interpret and apply departmental procedures.

3. Able to handle confidential information.

4. Able to make independent decisions and problem solve as appropriate, with a high level of discretionary authority.

5. Able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures of the business department.

6. Able to positively interact with personnel, residents, family members, visitors, government agencies/personnel, and the general public.

7. Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required.

PERFORMS RELATED DUTIES:

1. Interacts with residents, families, visitors, Center, and Recover-Care subsidiary personnel.

2. Carries out other tasks as requested in situations where hands-on intervention/participation may be required.