Immanuel - Pc Support Technician

Overview
Are you a PC Support Technician looking to work for an amazing organization by serving others and connecting with your co-workers?
Immanuel Communities is seeking a PC Support Technician to work at the Immanuel Home Office located at 1044 North 115th Street, Omaha, NE 68154.
Pay will be based upon experience, certifications, skills and education.
Best in Class Benefits can be found at Immanuel:

• HEALTH: Medical, dental, vision, Health Savings Account (HSA), and Flexible Spending Account (FSA)
• LIFE INSURANCE: Employer Paid Life Insurance
• TIME OFF: Paid Time Off - accruing from day one of employment, Floating Holidays, Paid Holidays, 8 hours of Volunteer Time Off per year
• RETIREMENT: 401K with employer match
• WELLNESS: Wellness Program and Employee Assistance Program
• GROWTH AND DEVELOPMENT: Advancement opportunities (as appropriate) - we look to grow from within our organization, Education Assistance Program - we invest up to $5,250 per year for education assistance paid up front
• Plus many more benefits!

Job Duties & Skills Required
What You Will Do
The PC Support Technician will be working with PC's, Tablets and peripheral devices, installing and maintaining Windows 10 operating systems using local administrative consoles. Adddtionally you will install and manage local printers including client mapped and local IP printing. Other responsibilities include, using disk imaging tools to create, modify and deploy various PC images to new and refreshed PC's. This role will travel at times to our locations in Des Moines, Iowa and Lincoln, Nebraska.
Key Areas
Key Responsibilities and Duties of the Job
PC Support

• Install and update Windows operating systems on PC's and laptops.
• Install vendor critical and security patches and updates.
• Maintain desktop imaging procedures using Windows Deployment Server.
• Hardware refresh, break/fix and reimaging of new and existing PC's and laptops.
• Troubleshoot basic PC and peripheral functions.
• Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.

Help Desk Support

• Identifies, researches, and resolves technical issues and provides courteous and knowledgeable assistance to questions.
• Responds to help desk tickets, telephone calls and e-mail as assigned.
• Tracks and monitors IT problems to insure a timely resolution.
• Assists the Service Desk with IT support issues as remote hands and on-site resource.
• Fills in for the Help Desk Analyst when needed or as assigned.

Compliance

• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission and Value statements.

Training

• Creates IT training materials for residents and provides one-to-one or small group training as needed.
• Creates IT training materials for employees and facilitates training during orientation.
• Updates, maintains and creates IT training materials and "How To" library.

Other

• Works the after-hours on-call rotation.
• Performs other duties as assigned or requested.

Skills & Requirements
Education-

• High School Diploma/GED is required.
• Associates Degree in computer science or related field preferred.
• Equivalent years of experience may substitute for education requirement.

Experience-

• One (1) year in a help desk support role is preferred.
• Equivalent years of education may substitute for experience requirement.

Other Requirements-

• Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment.
• Working knowledge of LAN/WAN hardware and administration.
• Ability to lift and carry computers and computer monitors.
• Demonstrates experience in using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Must have a valid driver's license, proof of insurance and have means of transportation.

Immanuel
Immanuel Communities is built on the idea that you should love what you do, have balance in life, work with people who will change your life, and experience a nonprofit culture that values people over profit. We invest in our people, immerse ourselves in our communities, and ensure every person has a voice that is heard. We will challenge you to do the right thing in every situation, and we expect you to hold us to the same. We expect the best, and so should you.
The secret behind our plethora of multi-year tenured employees (some as long as 25 years) is our desire for you to come here and make your mark on Immanuel. Innovate, participate, experience our dedication to serve others, and work with people who will make your work life meaningful.
If you want to work in a culture that values Compassion, Honor, Relationships, Integrity, Serve, and Teamwork, our doors are open. Immanuel is the place for you.

• Immanuel is an Equal Opportunity Employer and participates in E-Verify.
• A background check and drug screen will be required prior to hire.
• Applicants must be currently authorized to work in the United States on a full-time basis.