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Form of workJob Description
Our Mission
At Dobbs Defense, we deliver mission-centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, and education. Delivering high-quality IT, cybersecurity, and data analytics solutions through proven and innovative methods is our vision.
Job Description
Dobbs Defense Solutions is looking for Help Desk Specialist to join our team. The ideal person for this position will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. The specialist will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The specialist will also identify user requirements and describes services available or refers inquiries to other staff members.
Duties
- Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
- Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
- Maintain a log all incidents and requests
- Provide a positive client support experience
- Monitor systems and peripheral equipment, system processing, and error listings
- Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
- Determine appropriate IT policies, while creating and improving upon system documentation
Qualifications
Required Education and Experience:
- Minimum four (4) years of experience in Information Technology
- Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
- One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
Working Environment & Conditions
- In Person
Clearance
- TS/SCI with CI Polygraph
Our Equal Employment Opportunity Policy
Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low-income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
