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SalaryThe City of Topeka’s Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Agent. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.
What you’ll do:
- Answer incoming phone calls and take appropriate action as required.
- Process customer service requests, bill payments, transfer services, and customer updates.
- Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
- Assist with data entry and maintaining office records and correspondence.
The ideal candidate:
- Is passionate about providing excellent customer service.
- Has excellent communication skills.
- Is comfortable working in a fast-paced environment with high call volumes.
- Has the ability to problem-solve and multi-task.
Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.
Minimum qualifications: High school diploma or equivalent. One year of clerical experience is required with one year of customer service experience preferred. Prior call center and/or data entry experience is highly desirable. Must be proficient in the use of standard office software.
Entry rate of pay: $15.15 - $15.88 per hour, depending on qualifications
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The City of Topeka offers a competitive compensation and benefits package, including:
- Health/Dental Insurance
- Kansas Public Employee Retirement System which totals over 315,000 active, inactive and retired members and manages approximately $20 billion in assets for KPERS members' benefits.
- Generous paid vacation leave and separate paid sick leave, and one additional paid personal leave day each year
- Paid Life/Long Term Disability Insurance
- (457) Deferred Comp Savings Plan
- Short-Term Disability Insurance
- Free Onsite Health & Wellness Clinic
- Free in-house Wellness Center, a full-service fitness facility
- Tuition Reimbursement
- Employee Assistance Program.
The City of Topeka is an Equal Opportunity Employer
