Parts Manager / Front Office Assistant

Purpose & Objective: The Parts Manager/Front Office Assistant has two primary purposes. First, this role helps the shop reach it’s gross profit goals by ordering parts at the best possible prices by negotiating with vendors to secure the best price. The second purpose of this role is to ensure clients get great service by being the “backbone” of the repair shop office.

Job Responsibilities and Duties:

Primary:

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need.

Secondary:

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.

Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Adviser or General Manager

Qualifications:

• Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position. !
• Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions. !
• Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute and operate a cursor. !
• Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form. !
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator. !

Physical Demands:

• Must be able to lift more than 15lbs without assistance
• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person