Office Administrator

**About Us:**

We are a small, family-owned and operated HVAC company based in Wilson, NC, dedicated to providing top-notch heating, ventilation, and air conditioning services to our community. With a close-knit team that values dependability and mutual support, we are looking for a new team member to help us maintain our commitment to excellence and customer satisfaction.

**Position Overview:**

We are seeking a friendly and detail-oriented Office Administrator to join our team. This role is pivotal in ensuring smooth daily operations by handling a variety of tasks including answering phones, scheduling service visits, receiving payments, and providing overall office support. The ideal candidate will have a knack for managing time efficiently, dealing with a range of customer personalities, and contributing positively to our team dynamic.

**Key Responsibilities:**

• Answering phone calls and scheduling service visits for our technicians.
• Receiving payments, managing transaction records, gently reminding customers about payments due and handling related inquiries.
• Working with supply vendors, filling out requested forms, and mailing documents.
• Calling customers for various reasons, including to address their concerns.
• Ordering office supplies and managing a small amount of inventory.
• Performing miscellaneous office support duties as needed.

**Qualifications:**

• High school graduate or equivalent.
• Proficient in English with excellent communication skills.
• Experience with Google Suite (Gmail, Docs, etc.) and ability to learn new software as needed.
• Exceptional customer service skills, with experience handling a range of personalities.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks.
• Reliable transportation for consistent in-office attendance.
• Previous experience in an administrative role is preferred, particularly involving financial transactions and sensitive customer communications.
• A team player who values collaboration and can contribute to a positive work environment.
• Previous experience with HouseCall Pro and/or work in an HVAC or similar company highly preferred but not required.

**What We Offer:**

• A family-oriented work environment where each member’s contribution is valued and critical to our success.
• In-office hours of 8am-12pm and 1pm-5pm with the possibility of some hybrid flexibility, acknowledging the need for work-life balance.

**Application Process:**

If you are interested in joining our team and meet the above qualifications, please send your resume and a brief cover letter to nate@lhanow.com. In your cover letter, please highlight your experience related to the key responsibilities and qualifications listed above.

We are looking to fill this position immediately, so early applications are encouraged. Priority will be given to those who complete the pre-screening call questions.

**KB Collective, LLC DBA Lyndon Heating and Air is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: No more than 45 per week

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• A large part of this job is answering phones and customer outreach. If a customer called and was upset about a service we provided, what would be your response?

Ability to Relocate:

• Wilson, NC 27896: Relocate before starting work (Required)

Work Location: In person