Office Administrator

Why work for us? 6 & Fix has been serving the Triangle area for over 15 years. We have a strong company culture, and work-life balance is something we value for our employees. We understand the importance of liking where you work, and we strive to create an atmosphere fostering positive working relationships, open communication, and continued learning. We host monthly employee appreciation breakfasts and local sporting events nights, among other activities that allow team members to create friendships. We understand the importance of job security in today's environment and pride ourselves on keeping a steady stream of work in a mostly seasonal industry. We have found that the best way to provide superior customer service is to have a team that is satisfied with the work they do! To learn more, please visit our website at: 6andfix.com

Pay Rate: $20.00 - $25.00/hr, dependent on experience

Hours: Various schedule options are available, including a 4-day work week with some weekends or a 5-day work week. 8am-6pm

What we offer:

• 100% coverage for medical premiums through Blue Cross / Blue Shield
• Supplemental AFLAC plan (including short-term and long-term disability)
• Dental / Vision Insurance
• 401k with 50% company match up to 6%
• 32 hours of PTO
• 40 hours of vacation
• 6 paid holidays
• Corporate discount program
• 2,000 online courses are available for continuing education!
• Employee appreciation rewards program

Responsibilities:

• Logistical support for field technicians and customers
• Interact with residential and commercial customers, listen to their questions and concerns, and provide timely responses
• Educate clients about the company's products, services, and offers
• Manage and address customer scheduling questions
• Provide any customers with updates, including parts status and upcoming repair status
• Build customer relationships

Required Qualifications:

• 2+ years of administrative experience
• High School diploma or equivalent (minimum)
• Ability to pass a drug and background check
• HVAC or related industry experience a plus
• Dispatching experience and knowledge of dispatching software is preferred
• Advanced communication skills: written and verbal
• Computer savvy and proficient in Microsoft Office: Word, Excel, Outlook
• Prioritization and organizational skills
• High attention to detail with the ability to complete tasks and follow through
• Works successfully in a fast-paced environment
• Geographical knowledge of service area and map reading skill