Medical Front Office Administrator

Responsibilities:
- Greet and check-in patients, ensuring a positive and welcoming experience
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Schedule patient appointments and manage the appointment calendar
- Verify patient insurance information and collect co-pays or payments
- Maintain patient records and ensure accuracy of information
- Provide administrative support to medical staff as needed
- Adhere to HIPAA regulations to protect patient confidentiality
- Collaborate with other medical receptionists to ensure smooth operations of the front desk

Skills:
- Excellent customer service skills with a friendly and professional demeanor
- Strong organizational and multitasking abilities to manage patient flow and scheduling
- Knowledge of medical terminology and procedures for effective communication with patients and medical staff
- Proficiency in using electronic medical records (EMR) systems, such as Epic, for accurate documentation and record keeping
- Experience in a medical or healthcare setting, preferably in a receptionist or administrative role
- Familiarity with HIPAA regulations to maintain patient privacy and confidentiality
- Ability to handle stressful situations with calmness and professionalism, especially in emergency room (ER) settings
- Strong attention to detail to ensure accuracy in patient information and scheduling

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k) matching
• Employee discount

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Application Question(s):

• Do you currently live in Charlotte NC?

Work Location: In person