Address
Form of work
2023-24
Positions: 2
Job Title: Front Desk Assistant
Reports To: Lupita Vazquez, Finance & Administration Manager
Wage:$16.00 per hour/part-time
Please note: only PCC students can apply. International students may not work off campus.
Organization and Mission
Literacy Connects is a 501(c)(3) non-profit organization with a mission of "Connecting people of all ages to a
world of opportunities through literacy and creative expression." The core values that influence our organizational
direction are equity and social justice, creativity and imagination, collaborative relationships, joy, and
transformational learning. We seek people who are passionate, committed to the mission, adaptable, willing to
take initiative, collaborative, and joyful. We are positive and always try to work from a place of gratitude.
Please explore our website (https://literacyconnects.org/) to learn more about our programs and opportunities.
Position Summary:
The Front Desk assistant is responsible for helping with various customer service and administrative tasks. The
role of the Front Desk Assistant is to provide support for visitors, volunteers, students, and staff in-person and on
the phone. This position also provides support to visitors to our library and free book area. This position can
provide 10-15 hours per week.
Primary Duties and Responsibilities:
Greet visitors, students, volunteers, and staff when they enter the building.
Ensure that people sign in and out and obtain a lanyard if needed.
Answer a multi-line phone, answer questions, and direct calls as required.
Direct voicemail messages to appropriate staff.
Provide administrative help such as addressing envelopes, making copies, and filing.
Assist potential and current students with class times and locations.
Make calls to volunteers for reminders, follow-up to requests, answers to questions, etc. as requested by
program staff.
Assist in the lending library and free book area as needed.
Check-in shipments of supplies.
Qualifications:
The successful candidate will have the following knowledge, skills and abilities:
Knowledge of and experience with Microsoft Office (including Word, Excel, Outlook), and Google applications
(including Google Drive, Docs, and Sheets)
Strong communications skills; comfort speaking on the phone
Dependable with excellent customer service and time management skills
Successful results of criminal background check
Be friendly and welcoming; able to manage several tasks simultaneously with frequent interruptions
Able to work well with diverse populations
Be at least 18 years old
Hours: Literacy Connects is open 9am to 5pm, Monday to Friday.
