Location: Mesa, AZ
POSITION DESCRIPTION
The Part-time Front Desk Assistant is responsible for a variety of clerical duties. Under the direction of the Youth Development Supervisor, the Part-time Front Desk Assistant ensures that all members and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the Branch. Responsibilities include but are not limited to greeting members and parents/guardians, checking members in and out using the BGCS member tracking system, answering phones, and giving tours. If 21 or older, responsibilities may include transporting members.
ESSENTIAL FUNCTIONS
- Greets members, parents/guardians, potential donors, vendors, and others in a professional, customer service-oriented manner.
- Ensures that check-in and check-out process is entered timely in member tracking system.
- Answers phones, takes messages, and transfers calls. Communicates messages in a timely manner.
- Monitors Front Desk office supplies. Communicates when supplies need replacement.
- Gives tours to prospective Club families and other interested parties.
- Promotes Club programs, camps, and events in a knowledgeable manner.
- Ensures Front Desk remains safe, clean, and organized.
- Adheres to Boys & Girls Clubs of Greater Scottsdale’s policies and procedures.
- Demonstrates sound judgement and decision-making. Acts quickly in emergency situations.
- Maintains Club equipment and property to ensure they stay in good working order.
- Uses positive guidance and discipline techniques to redirect member behavior issues.
- Utilizes active supervision techniques when working with Club members.
- Ensures the security of the building by monitoring the front entry.
- Confirms that all individuals checking members out are on the approved pick-up list.
- Supports and mirrors the culture, mission, values, and core beliefs of Boys & Girls Clubs of Greater Scottsdale.
- Promotes an inclusive, welcoming, and respectful environment that embraces diversity.
- Other duties as assigned.
- High school graduate or G.E.D. equivalent.
- Passion for working with youth and teens.
- Ability to multitask and adapt to Club’s changing needs.
- Excellent verbal and written communication skills.
- Excellent interpersonal and cooperative working skills.
- Must be proficient in the use of Microsoft Suite and be comfortable adapting to new technology.
- If 21 or older, maintains a valid driver’s license and meets eligibility requirements to drive Club vehicles.
- Flawless ethics and integrity.
- Safety oriented mindset.
- Customer service experience.
- Ability to earn and maintain CPR and First Aide certifications.