Part-Time Front Desk Assistant

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position requires availability during open office hours 8:00 a.m. to 5:00 p.m.

Join the Center for International Education as the Front Desk liason for the Blome building. Work alongside departemnts such as Education Abroad, International Student and Scholar Services, International Admissions and Evluations and many more! Support the staff in CIE by answering phone calls, answering emails, helping international and NAU students make appointments with their advisors, and assisting the public with the passport appointment process.

Administrative Support - 25%

• Use the NAU Peoplesoft and Salesforce databases to access information.
• Support receipt, scanning, filing, and check-out of important documents accurately and dependably.
• Maintain document filing system, student electronic files, and archives.
• Greet and assist visitors to Center for International Education.
• Answer CIE phone line for all divisions, manage visitor check-in, and support student appointment scheduling.
• Coordinate drop-in advising hours.
• Use Microsoft Outlook to view staff availability and monitor office email account.
• Process cash and credit card payment for passport photos and processing.
• May guide and train student employees on: scheduling, workflow, prioritizing workloads, setting appropriate deadlines, and reviewing work for quality.
• May lead work of student employees providing support work at the ISSS Front Desk.

Student Services - 25%

• Provide information to international students regarding ISSS programs and services.
• Provide appointment scheduling and information about Education Abroad and Interdisciplinary Global Programs.
• Maintain digital signage in the Blome lobby and physical brochure displays.

Social Media, Programming and Communications - 25%

• Develop and share social media content.
• Create flyers, posters, newsletter and develop means to share content/information.
• May be asked to work with the International Club or the iFriends program.
• Assist with logistical aspects of iFriends event programming and events throughout the year as needed.

Special Projects - 20%

• Keep Front Desk, first floor and ISSS work area clean and organized.
• Maintain office supplies for first floor offices.
• Work on special projects with ISSS staff as assigned (design and prepare info packets, distribute flyers, filing, etc).
• Complete NAU mandatory trainings and follow guidelines.

Other - 5%

• Other duties as assigned.

• High school degree, and
• 1-2 years of previous administrative work or volunteer experience; or
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

• Experience living or studying in another country.
• Experience working in an administrative role.

Knowledge

• Knowledge or interest in learning about other cultures.

Skills

• Excellent customer service and interpersonal skills; polite, professional, and follows established procedures and policies.
• Strong verbal and written communication skills.
• Skilled in interacting with people from diverse backgrounds who have varying English language abilities; additional language ability a plus.
• Familiar with a multi-line phone system, Microsoft Outlook email and calendar systems, MS Office suite Excel, Powerpoint, and Word, Peoplesoft, and Salesforce.
• Strong organizational skills and attention to detail.

Abilities

• Ability to prioritize and multi-task and maintain a professional attitude in a fast-paced, ever-changing office.
• Ability to organize and facilitate educational, cultural, and social events that enhance international students’ transition to NAU campus and Flagstaff Community.

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Hourly rate is $17.00. Hourly rate is commensurate with candidate's qualifications and related experience.

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

This is a part-time, non-benefit eligible position.

NAU will not provide any U.S. immigration support or sponsorship for this position.

March 11, 2024 at 11:59 p.m.

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.