Medical Receptionist

Summary of Duties: Performs vital administrative tasks for the Medical Home.

Operational Tasks:

• Submit patient referral and authorization requests
• Verify patient membership information
• Search for participating specialists, providers, hospitals, or other facilities
• List historical referrals and authorizations for a patient or practice
• Track utilization patterns for a practice
• Exudes excellent communication and coordination among the Care Team.
• Work closely with others of the Care Team to schedule, reschedule, follow-up, and monitor patient engagement.
• Greets and registers patients in a prompt, pleasant and helpful manner.
• Verifies and maintains up-to-date patient demographics and insurance eligibility.
• Monitors, screens, and sorts Medical Home communication daily including Telephone/Web encounters, fax inbox, mail, etc.
• Proactively Assists the Care Team in pre-visit preparation, screening, accessing patient needs, and monitoring patient registries
• Utilizes the registry and analyzes performance measurements to identify areas of improvement and works as a member of Care Team to establish methods for quality improvement
• Maintains order and compliance in the reception and waiting areas inclusive of up-to-date education and materials appropriate to the patient population
• Assists with other Care Team functions as deemed appropriate
• Process patient and/or other provider(s) request for medical records, per office policy
• Follows all policies and procedures outlined by the practice

Knowledge and Education Requirements:

• Excellent written and verbal communication skills.
• Proven ability to multi task, problem solve, and apply critical thinking skills
• Previous utilization and experience with an EMR preferred
• Bilingual skills preferred
• Reception and/or phone answering experience in an office setting, medical office setting preferred.
• Able to communicate effectively with patients, co-workers, and the general public.
• Sensitivity to confidential matters.
• Normal physical mobility, agility and endurance.
• Normal physical strength to handle routine office materials and tools including the ability to handle a 50 pound object.
• Normal eye-hand, hand-foot coordination.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 per week

Benefits:

• Paid time off

Healthcare setting:

• Urgent care center

Medical specialties:

• Urgent Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 2 years (Required)
• Urgent care: 2 years (Preferred)

Work Location: In person