Medical Receptionist

With a customer service orientation, the Medical Receptionist will accurately perform assigned portions of telephone answering, appointment scheduling, check in, and check out.

POSITION: Medical Receptionist- Tasks are assigned by functional area, and may be combined depending on overall patient volume

LOCATION: We have locations in Clark, Linden and Union, NJ. This role will be based out of one of these 3 Union county locations. This position is NOT remote.

RESPONSIBLE TO: Medical Office Manager

BENEFITS: Medical/Dental/Vision Insurances, 401k, Life Insurance, Long Term Disability Insurance, Critical Illness and Accident Insurance, Legal Insurance, Pet Insurance, PTO

MEDICAL RECEPTIONIST RESPONSIBILITIES & DUTIES include, but are not limited to, the following:

• Answers the telephone pleasantly and handles call, routes call or takes message. Receives fax referrals from physician and other sources.
• Contacts patients to schedule appointments. Pre-registers new patients over the telephone in advance of their visit. Verifies patient's insurance eligibility
• Obtains payor-required authorizations for office visits
• Makes appointment reminder phone calls or uses automated systems 48 hours before designated patient appointments

Check In and Registration

• 'Opens' the office each day, according to protocol
• Prints prior office visit notes and results pertaining to new visit one day ahead of time. Prints face sheet for all new patients scheduled
• Greets patients as they arrive in medical office for scheduled appointments
• Provides new patients appropriate paperwork for required signatures
• Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back
• Confirms that electronic insurance eligibility was completed, or repeats prior to visit
• Explains financial and collection policies to new patient's written guidelines to each patient
• Ensures all patient paperwork is complete before patient is seen and flags the chart for the clinical staff
• Informs patients in the reception area when the physicians are running behind. Screens visitors and responds to routine requests for information
• Collects co-payments from patients at the time of their visit and goal is to collect at least 90% of all collectible charges daily and posts payments into the computer and provides patient with a computerized receipt
• Keeps the patient reception area neat and clean at all times throughout the day

Check Out

• Requests payment in addition to the day's services from patients for self pay
• Ensures physicians complete encounter forms; marking CPT and ICD-10-CM codes
• Schedules follow-up appointments for patients before they leave the office and provides an appointment card/appointment slip
• Facilitates requests for referrals; schedules tests and specialist appointments as needed; pre-certifies tests as required by insurance company
• Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers "daily close" packet to the Billing Coordinator
• 'Closes' the office each day, according to protocol

Other Shared and Common Duties of Medical Receptionist

• Ensures all faxes are cleared off the portal
• Sorts incoming reports and directs to appropriate person
• Facilitates any physician or manager requests throughout the day
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Manager

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications and Skills of Medical Receptionist include:

• Up to two years experience in a medical office, or other customer service position
• Bilingual Spanish is required for this position at this time
• Comfortable using email and interacting with Internet applications
• Knowledge of practice management and word processing software
• Ability to perform multiple and diverse tasks simultaneously
• Proven experience handling irate patients/customers and dealing with conflict
• Familiarity with scheduling and rearranging appointments
• Working knowledge of managed care
• Pleasant speaking voice and demeanor
• Neat, professional appearance
• Strong written and verbal communication skills
• Accurate and fast data entry skills
• As a condition of employment, at this time, all candidates will be required to provide proof of full vaccination upon hire

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office
• Private practice

Medical specialties:

• Orthopedics
• Pain Medicine
• Physical & Rehabilitation Medicine
• Podiatry
• Sports Medicine

Schedule:

• Monday to Friday

Experience:

• medical office: 1 year (Required)
• Insurance verification: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person