Medical Office Associate I, Per Diem, Parsippany

General reception and Customer Service. Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately. Consistently answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers. Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate. Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.

Able to access, interpret and communicate information for all age-appropriate care. Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment etc. Verifies insurance is active and proper authorization is obtained prior to registration. Ensure patient is informed regarding Notice of Privacy, consent to treat and billing. Able to operate the following equipment: photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services. Ensures work area is kept clean. Ensures patient reception and restroom area is clean throughout the day, notifies EVS personnel in a timely fashion when services are needed. Follows TJC regulatory standards. Consistent investment of performance that is demonstrated within High Reliability Organizations. Communicates daily with pre-cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre-certification has not been obtained.

Communicates effectively with Physician's office and/or insurance carrier to ensure timely certification. Accurately and efficiently transcribes (if applicable) and schedules radiologic tests in EPIC/Radiant for outpatients. Retrieves and enters accurate information required for this process, utilizes scheduling resources available in Cadence and scheduling manual provided by department. Informs the patient regarding necessary preparation and arrival for procedures. Verifies pre-registration data for accuracy. Verifies that all procedures requiring precertification are received prior to the procedure. Follows enterprise protocol for appropriate use criteria documentation.

Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi-task and prioritize. Seeks pro-active solutions to address questions concerns.

Required:
1. High School Diploma or equivalent experience
Preferred:
1. Excellent verbal and written communication skills
2. Individual must be customer and employee focused, must have demonstrated ability to multi-task.
3. Proficiency with Microsoft Office suite
4. Prior administrative experience in an Imaging facility preferred.

General reception and Customer Service. Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately. Consistently answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers. Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate. Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.

Able to access, interpret and communicate information for all age-appropriate care. Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment etc. Verifies insurance is active and proper authorization is obtained prior to registration. Ensure patient is informed regarding Notice of Privacy, consent to treat and billing. Able to operate the following equipment: photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services. Ensures work area is kept clean. Ensures patient reception and restroom area is clean throughout the day, notifies EVS personnel in a timely fashion when services are needed. Follows TJC regulatory standards. Consistent investment of performance that is demonstrated within High Reliability Organizations. Communicates daily with pre-cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre-certification has not been obtained.

Communicates effectively with Physician's office and/or insurance carrier to ensure timely certification. Accurately and efficiently transcribes (if applicable) and schedules radiologic tests in EPIC/Radiant for outpatients. Retrieves and enters accurate information required for this process, utilizes scheduling resources available in Cadence and scheduling manual provided by department. Informs the patient regarding necessary preparation and arrival for procedures. Verifies pre-registration data for accuracy. Verifies that all procedures requiring precertification are received prior to the procedure. Follows enterprise protocol for appropriate use criteria documentation.

Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi-task and prioritize. Seeks pro-active solutions to address questions concerns.

Required:
1. High School Diploma or equivalent experience
Preferred:
1. Excellent verbal and written communication skills
2. Individual must be customer and employee focused, must have demonstrated ability to multi-task.
3. Proficiency with Microsoft Office suite
4. Prior administrative experience in an Imaging facility preferred.