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SalaryResponsible for general reception, registration, billing, and Customer Service.
Principal Accountabilities:
- Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately.
- Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers.
- Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate.
- Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.
- Able to access, interpret and communicate information for all age-appropriate care.
- Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment etc.
- Verifies insurance is active and proper authorization is obtained prior to registration. Ensure patient is informed regarding Notice of Privacy, consent to treat and billing.
- Able to operate the following equipment: photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services.
- Communicates daily with pre-cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre-certification has not been obtained. Aids in authorization process as needed.
- Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi-task and prioritize. Seeks pro-active solutions to address questions concerns.
Required:
1. High School Diploma or equivalent experience.
2. Excellent verbal and written communication skills.
3. Individual must be customer focused, must have demonstrated ability to multi-task.
4. Proficiency with Microsoft Office suite
Preferred:
1. Prior administrative experience in an Imaging facility preferred.
2. Prior Epic registration experience.
At Atlantic Health System, our promise to our communities is that anyone who enters anyone of our facilities, receive the highest quality care delivered at the right time, at the right place, and at the right cost. That commitment is also echoed in the respect, development and opportunities we give to our more than 18,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the state, and committed to creating a Trusted Network of Caring®. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morriston NJ
- Atlantic Rehabilitation
- Atlantic Home Care and Hospice
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We are part of Atlantic Accountable Care Organization, one of the largest ACOs in the nation, and are a member of AllSpire Health Partners.
We receiver awards and recognitions for whate we provide to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For ® and FORTUNE® magazine (13 years in a row)
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- CEO Cancer Gold Standard ™
- One of the 100 Best Workplaces for Millenials" Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Security 500: Security Magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
