Call Center Representative For Medical Office

Call Center Specialist for Medical Office

With a customer service orientation, our Call Center Representative will accurately perform assigned portions of telephone answering, appointment scheduling, and verification of benefits.

LOCATIONS: Our 3 offices are located in Clark, Linden and Union NJ. This position will be based out of our Linden location and is NOT remote.

BENEFITS: Medical/Dental/Vision Insurances, 401k, Life Insurance, Long Term Disability Insurance, Critical Illness and Accident Insurances, Legal Insurance, Pet Insurance, PTO

QUALIFICATIONS AND EXPERIENCE for CALL CENTER REPRESENTATIVE INCLUDE:

• Up to two years experience in a Medical Office with medical insurance experience
• Comfortable using email and interacting with Internet applications
• Knowledge of practice management and word processing software
• Ability to perform multiple and diverse tasks simultaneously
• Proven experience handling irate patients/customers and dealing with conflict
• Familiarity with scheduling and rearranging appointments
• Working knowledge of managed care
• Pleasant speaking voice and demeanor
• Neat, professional appearance
• Strong written and verbal communication skills
• Bilingual Spanish is REQUIRED
• Accurate and fast data entry skills

CALL CENTER REPRESENTATIVE RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Telephone Answering and Appointment Scheduling

Appropriate duties for the Call Center include:

• Answer all incoming calls for the practice
• Schedule all new patients (faxed referrals and telephone referrals)
• Schedule any appointment requests from patients made over the phone
• Collect past due balances during appointment calls
• Perform real time eligibility during appointment calls
• Perform batch eligibility two days prior to the day’s visits
• Ensure all referrals are received prior to the patient’s appointment
• Answer any non-clinical questions patients may have

Other Shared and Common Duties of Call Center Representative:

• Ensures all faxes are cleared off the machine and distributed throughout the day
• Sorts incoming reports and directs to appropriate person
• Facilitates any physician or manager requests throughout the day
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Supervisor or Manager

Supervisory Responsibilities: This job has no supervisory responsibilities.

Typical Physical Demands: Work may require sitting for long periods of time, and also stooping, bending and stretching for files and supplies. Employee will occasionally be asked to lift files or paper weighing up to 30 pounds. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Position also requires viewing computer screens and typing for long periods of time, and working in an environment which can be very stressful.

Typical Working Conditions: Work is performed in a reception area, and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Evenings and Saturdays may be required. May be assigned to work at other sites when needed.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Call Center: 1 year (Required)
• Medical office: 1 year (Required)
• Verifying Insurance: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person