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SWAT Environmental is the nation’s leading Radon Mitigation company. SWAT Environmental creates healthier homes and workplaces in neighborhoods everywhere. We are committed to providing the nation’s highest quality radon mitigation solutions and will do so with unmatched customer service through our network of talented technicians. We believe an environment centered on the employee’s experience will drive our shared success.
We are seeking an organized, outgoing & efficient Office Assistant to join our Eastern Division Sales & Service team at our local offices in Maynard, Massachusetts. (This is NOT remote position).
We are seeking an organized, outgoing & efficient Office Assistant to join our Eastern Division Sales & Service team at our local offices in Maynard, Massachusetts. (This is NOT remote position).
Essential Functions:
- Answer Inbound Customer Service Calls
- Complete outbound follow-up calls to customers
- Collect payment over the phone
- Submit billing and invoices for new construction projects
- Learning the details of the radon mitigation industry, including the ability to discuss in detail how systems are designed, priced, installed and serviced.
- Maintain fleet vehicle registration and maintenance records
- Other duties as assigned
Required Skills/Abilities:
- 1 year of phone-based customer service and/or sales experience.
- High school degree or equivalent.
- Must be proficient in Office 365 programs (Outlook, Word, Excel, PowerPoint).
- Self-motivated with the ability to multi-task.
- Previous experience troubleshooting customers questions and/or issues over the phone.
- Excellent verbal skills
- Experience thriving in a fast-paced environment.
- Ability to learn new products and services and communicate those effectively to customers.
Benefits:
- $22 hourly / Mon-Fri (with potential rotating Saturdays in the near future)
- Medical, dental, and vision insurance
- Disability and life insurance
- 401(k) Plan
- Paid time off and paid holidays
- Supportive team environment with room for advancement
Learn more about us and the opportunity at www.swat-radon.com/careers
SWAT Environmental is an equal opportunity employer who takes pride in creating a diverse and inclusive workplace. The company strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin, sex (including gender, pregnancy, sexual orientation, and gender identity), age, disability, genetic information, veteran status, citizenship, or any other protected characteristic under federal, state, or local law.
