Manager - Table Games

The Manager- Table Games is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.  Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members.  Manages staff and resources, related to Table Games Operations, ensuring compliance with established regulations.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

1. Assist Director of Table Games in the daily operation of the casino.
2. Develop Table Games team members to provide superior service to our guests.
3. Create and implement strategies to increase revenue.
4. Oversee the operations of support departments to insure revenue.
5. Must have the ability to motivate and manage a diverse workforce.
6. Maintain excellent customer relations, including greeting of guests and handling complaints or problems and issuing comps.
7. Manage daily labor to open and close games as needed based on business demands.
8. Establish credit lines for guests.
9. Evaluate performance of team members and write comprehensive evaluations.
10. Insures adherence to all IGC gaming regulations and statues.

NON-ESSENTIAL JOB FUNCTIONS

1. Attend seminars when needed.

High school diploma or equivalent. Minimum of five (5) to ten (10) years of Table Games experience. Must have three years’ experience as a Casino Manager or equivalent.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly required.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Player Tracking/Accounting system, floor coverage and margin control.
• Must be highly skilled in games security and TABLE GAMES operations.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.
• Develop strategic department objectives and link to the goals of the property.