It Support Technician

Job Type
Full-time
Description
Company Description:
At Coroplast, we have a saying; "If you drive a car or truck, we're probably in it!". Coroplast Tape Corporation is a global leading manufacturer of technical adhesive tape. Our unique company culture is one that promotes innovation and continuous improvement at all levels of the organization. In addition to our internal culture, we are positive corporate citizen and are strong advocates for our local community.
Position Summary: The IT Support Technician provides network, hardware and software support for location. The IT Support Technician will organize and dispatch tickets to him/herself or other support team(s) as needed. Duties include troubleshooting and resolving LAN, application, server, desktop issues, and support for proprietary applications, mobile devices, and PCs in a majority Microsoft environment.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to telephone calls, email and personal requests and tickets and technical support in a fast, friendly manner and have the ability to consult technical situations to non-technical individuals.
• Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics. Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
• Identify, research, and resolve technical problems and escalate problems to other support teams when necessary. Integrate with outside service providers on the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications.
• Clearly document incidents/problems, including the issue, troubleshooting steps taken to resolve it, and comments, in a ticketing system.
• Work in a fast-paced environment, adapt to frequent change and be able to work a flexible schedule.
• Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems.
• Performs other duties as assigned.

Computer Skills:
Experience in:

• Supporting applications, hardware, IT equipment setups (for example desks)
• Basic network (LAN and WIFI) administration
• Troubleshooting printer problems
• Using remote support tools
• Experience preferred in:
• ERP Systems (for example SAP)
• MES Systems
• Document Management Systems
• Proficiency with Windows PCs and familiarity with common desktop software (Adobe Acrobat,
• etc.) as well as Office 365 services like Outlook, OneDrive, Teams, Excel, ...
• Familiarity with managing small IP networks, including supporting Wi-Fi Access Points and
• DHCP, DNS, IP configurations and firewalls on end-computer level

Experience working with other Microsoft Services and Infrastructure like one or more of the
following technologies is preferable:

• Active Directory
• Remote Desktop Services
• File and Print Services
• Microsoft Intune
• Aruba Network Equipment

Education/Experience:
Associate degree in information technology, or minimum of 2 years' experience equivalent
combination of education and experience.
Certificates and Licenses:

• CompTIA IT Certification preferable
• Microsoft MS-900 preferable
• Microsoft MS-740 preferable

You will be successful if you believe in our values:

• Respect and encourage others
• Continuous Learning
• Customer Service
• Teamwork
• Use of the most up to date technology

Industry-Leading Benefits Package:

• Competitive Salary
• Four weeks of Paid Time Off annually
• Ten paid holidays
• Employer 401K and HSA Match
• Highly subsidized Health, Dental, Vision Insurance
• Company paid short/long term disability insurance and life insurance
• Free SC YMCA Membership

If this is you, come join our team where we strive to continuously improve both products and processes with a mix of passion and pragmatism, utilizing our pioneering spirit in an entrepreneurial culture bringing unique offers to market.