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Come join the family! Family Dental Health is seeking an IT Support Technician (Level I).
ABOUT FAMILY DENTAL HEALTH
We are a dental group privately owned by a single dentist...and we are GROWING! With services in general as well as specialty areas, we are able to provide exceptional, comprehensive dental care for the busy on-the-go family. Our number-one goal is to make every patient feel like part of our Family Dental Health family.
Our mission is clear. Our name says it all:
Family - To create lasting relationships with our patients, our teams, and our communities
Dental - To provide excellent dental care, one patient at a time
Health - To improve the overall health of our community
We are proud to offer our employees large office perks with a small office feel! We offer:
- Competitive pay
- Bonus opportunities
- 6 weeks of paid time off
- 100% employer-paid health insurance plan for employees
- Employee dental benefits
- Vision, life insurance, disability insurance
- 401k
- Uniforms provided
- Company-sponsored trips and events
Learn more at www.fdhonline.com
The IT Support Technician position is responsible for the maintenance and support of client computer hardware, software, and peripherals and will provide troubleshooting of all client computer issues throughout the organization.
Responsibilities
- Fields service requests submitted via ticket system, phone, email, or in-person.
- Provide remote and onsite troubleshooting.
- Supports Windows and Mac based laptops/desktops for overall configuration, installation, maintenance, management, and issue resolution of employee hardware and software.
- Provides basic troubleshooting and support for software, networking, printing, and IP telephony systems.
- Furnishes written documentation of issue resolution, work performed.
- Provide support for system user accounts, including password management, creation, changes, and removal.
- Provide installation/set up of employee systems, as required (new employees, relocation, replacement hardware, etc.).
- Assists, as needed, the Systems Administrator and the Network Administrator with project work and/or emergency issues.
- Participates in the monthly rotation of on-call shifts, providing appropriate response to emergency requests.
Qualifications
- 2 years of related experience
