It Support Technician 2

Job Posting Start Date 01-29-2024 Job Posting End Date
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Job Summary
The IT Desktop Support Technician 2 will be based in Columbia, SC. This position is responsible for installing and supporting desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.
Here is a glimpse of what you'll do...

• Performs the installation, repair, and preventative maintenance of personal computer and related systems
• Assists in determining suitable software to meet user requirements
• Manage required supplies for printers (not to include paper)
• Install software, patches, and updates on desktops, laptops and personal devices
• Keep accurate tracking of all assets supported by Deskside
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking
• Provide 1st line technical support for end-users computers hardware and software, printers and its network connectivity
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers
• Assist Network Administrator/Analyst to troubleshoot end-users network-related issues
• Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops
• Performs image builds for use on all desktop and laptops
• Performs other duties as assigned

Here is some of what you'll need (required)...

• Associates degree or equivalent
• At least 5 years of IT support or related experience
• Willingness to learn Factory Server and Bann in order to provide first level support
• Linux Knowledge

Here are a few of our preferred experiences...

• Ability to assist Network Administrator/Analyst to troubleshoot end-users network-related issues
• Ability to install, maintain and troubleshoot Local Area Networks and data communications equipment such as switches and routers
• Ability to assist in maintaining and repairing network operating systems, the network cabling infrastructure, and other telecom related components
• Able to ensure the network and all related equipment are in working order
• Experience with working with IT support personnel to analyze and solve network-related problems reported by end-users or thru proactive monitoring tools alerts
• Ability to support IT Support personnel on desk side hardware moves, additions and changes

Here are a few examples of what you'll get for the great work you provide...

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers..

Job Category
IT
Is Sponsorship Available?
No
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).