It Service Desk Support Technician: Part-Time

Salary: Depends on Qualifications
Location : Anderson County, SC
Job Type: Temporary - Part-Time
Job Number: 157326
Agency: Tri-County Technical College
Opening Date: 01/05/2024
Closing Date: 2/29/2024 11:59 PM Eastern
Class Code:: UZ01
Slot Number:: 0000
Position Number:: 0000
Normal Work Schedule:: Other
Pay Band: Unclassified
Hiring Range - Min.: $14.00
Hiring Range - Max.: $19.00
Opening Date: 01/05/2024
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Finalists are subject to a criminal background screening and reference check process. To be considered for this role applicants should attach a resume and cover letter with their online application. Failure to do so will withdraw a candidate from consideration.
Normal Work Schedule (Other):: Up to 25 scheduled hours between 7:30 AM - 6:30 PM Monday - Thursday; 7:30 AM - 2:00 PM Friday.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Tri-County Technical College invites applicants to the role of Part-Time/Temporary IT Service Desk Support Technician. Housed at our Pendleton campus, the Part-Time/Temporary IT Service Desk Support Technician will report to the Service Desk Supervisor and is responsible for providing technical assistance and support related to end-user requests, installation/configuration, operation, and maintenance of systems' hardware and software. This position will be visible throughout the organization as the primary point of contact for support issues, and the successful candidate should have the ability and desire to have a positive impact on the IT department and the organization as a whole.
Job Duties Include:

• Accurately record all technical support requests from customers into our TeamDynamix ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer.
• Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email, phone, remote assistance, and face-to-face interactions. (Support may be required outside of normal business and operating hours.)
• Prepare new devices for deployment utilizing established imaging procedures.
• Address first-level support issues such as password resets, account lockouts, drive mapping, and user setups.
• Work at scheduled events to provide assistance and technical support

Minimum and Additional Requirements
High school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems.
Preferred Qualifications

• Associate degree in related field or two years of experience as a technician.
• Knowledge and experience in the basics of computer networking concepts, and management of Windows operating systems. A+ certification is a plus.
• Ability to maintain a strict standard of confidentially of both personnel information and client data.
• Ability to work in a fast paced and deadline sensitive environment to help achieve maximum efficiency and user satisfaction through proficient use of time and resources.
• Strong work ethic putting forth effort, persistence, and pride.
• Good people skills, displaying patience, kindness and a friendly attitude when assisting users.
• Team player mentality through relationships, cross-training, and being able to support other team members, being a valuable member of the team.
• Ability to write clear concise information in our ticket database and create knowledge documentation to share with peers and customers.

Additional Comments
About Us
Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.
Our Vision
Passionate people transforming lives and building strong communities one student at a time.
Our Mission
Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the tri-county region by preparing a highly-skilled workforce.
Our Values
Integrity: We lead by example and are steadfast in upholding high ethical standards.
Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.
Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.
Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.
Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.
Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.
Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.
Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V).
It is the policy of Tri-County Technical College in accordance with applicable laws to recruit, hire, train, and promote people throughout all college levels without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
Tri-County Technical College is a tobacco-free institution.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Are you currently or have you previously been employed with Tri-County Technical College?

• Yes
• No

02
Do you possess at least a high school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems?

• Yes
• No

03
Please describe your customer service experience as it relates to this position.
04
Please list any relevant certifications you have as it pertains to this position.
05
What is your experience with ticketing systems as it pertains to this position?
Required Question